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Veterinary Receptionist
4 weeks ago
Fixed Term Maternity Cover
Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group are looking for a receptionist to join our and friendly practice in Thornbury.
Rowe Vet Group are based in the South West with branches in Thornbury, Yate, Winterbourne, Brimsham, Wotton-Under-Edge and a 24 hour hospital and referrals site in Bradley Stoke.
**The role**
- Greeting our clients and their pets in a professional and courteous manner
- Booking, cancelling and changing appointments
- Advising clients on our preventative healthcare products and promoting Pet Health Club Plans and pet insurance
- Dispensing medications/prescriptions
- Taking payments, cashing up and all other general admin and reception duties
**About Rowe Thornbury**
Rowe vets, Thornbury branch are a great team, who look out for each other, bring in cakes and enjoy time at work. We aim to help clients though the good times and tough times with their pets. Thornbury is a well established practice, with a strong team and a loyal client base.
**The person**
- Reliable with excellent time management skills
- Professional and caring telephone manner
- Strong communication and interpersonal skills
- Excellent customer service skills
- Good working knowledge of MS Office
- Good numeracy and literacy skills
- High attention to detail
**Hours**:
- Tuesday - 6 hours
- Wednesday - 6 hours
- Thursday - 6 hours
- Friday - 6 hours
- Saturday or Sunday at Bradley Stoke (1 in every 4 weekends)
**We also require:
- **
- flexibility for helping with holiday cover in the team as required.
- 1-2 Bank Holiday shifts per year (enhanced pay plus TOIL)
- Participation in back up rota of 3-4 weekend days (either Sat or Sun) per year
**Because our employee’s matter**
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from
- **Work life balance**
- 6.6 weeks annual leave
- Sick Pay
- Your birthday as a paid day off
- Wellbeing
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to Work scheme
- Initiatives focused on employee wellbeing, including discounted gym membership
- Non-accidental injury support
**Additional**
- Pawsome Benefits - reward gateway giving discounts and cashback with 100’s of retailers
- Pension - 5% Employee/3% Employer
- Discounted staff pet care
**Job Type**: Temporary
Pay: £11.48 per hour
Expected hours: 26 per week
**Benefits**:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
**Experience**:
- Customer Service: 1 year (preferred)
- Receptionist: 1 year (preferred)
Work Location: In person
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