Customer Service Advisor

4 weeks ago

Hertford, United Kingdom Network Homes Full time

Salary
- **£31,119**
- Location
- **36 Ware Road, Hertford, SG13 7HH**
- This is a _temporary_, _vacancy_ that will close _in 7 days_ at 23:59 GMT_. _

**The Vacancy**

Do you currently work within a customer service environment and passionate about delivering exceptional service?

If so, I have just the role for you

We are currently recruiting for a Customer Service Advisor to come and join our Customer Contact Centre in Hertford. We have **two fixed term contract **vacancies:

- Until 31/03/2025
- Until 01/12/2024

We are not necessarily looking for you to have housing experience, we are open to looking at applicants across different industries. You will be part of the wider Customer Contact Centre team providing a responsive, customer focused service to all our residents. We have an exciting customer service strategy where you will contribute to a high level of customer satisfaction to meet our objectives.

You will be professional and confident dealing with calls as our first point of contact, you will be able to work collaboratively with your colleagues across other departments to address problems and work towards a solution.

You will receive queries across several different areas from repairs, payment of rents, complaints and reporting of ASB etc and you will be comfortable managing these calls from inception through to completion.

You will be passionate about delivering outstanding customer satisfaction and be able to demonstrate a level of empathy enabling you to relate to our residents when managing their queries.

You will have a ‘can-do’ attitude working professionally with others enhancing the overall customer experience.

If this sounds like you, we would love to hear from you

Click into the advert and

**Important to know**:

- Location of the office is Ware Road, SG13 7HH
- Contact Centre Opening Hours (Mon-Fri 08:00-18:00) - shifts on rota basis 8am - 4pm or 10am-6pm or 9am-5pm
- No parking offered on contract.
- Office based role, 5 days a week (Hybrid working available after probation period has been passed)
- Interviews currently expected to take place on **_04 March and 05 March 2024._**

**Please note that we reserve the right to close the vacancy early if we reach sufficient interest.**

**The Company**

At Sovereign Network Homes we believe good homes make everything possible.

We're a charitable housing association managing over 21,000 homes predominantly across London and Hertfordshire. Our mission is to provide safe, secure and affordable homes for as many people as possible. Every penny of profit we make is reinvested to build more homes and deliver better services for residents. Sovereign Network Homes is a member of the G15 group of London’s largest housing associations.

We believe culture is everything and we work hard to create a positive, can-do, solution focussed environment so our 500+ colleagues can be their best. We have outstanding levels of engagement amongst our people. Our most recent staff survey showed over 85% of our employees feel proud to work for Sovereign Network Homes.

We’re dedicated to making sure that our workplace champions equality, diversity and inclusion. We’ve pledged to ensure our organisation reflects the diversity of our residents because we know this strengthens trust and allows us to provide better customer service. Sovereign Network Homes was a founding partner of Leadership 2025, an initiative to increase the ethnic diversity of housing’s leadership; and we hold Pledge Pioneer status for House Proud, a scheme designed to ensure Lesbian, Gay, Bisexual, Trans and Queer residents can enjoy their homes without fear of discrimination. We’re also dedicated to the wellbeing of employees with various initiatives and workshops including regular yoga and mindfulness sessions for those who wish to take part. We also have a dedicated group of mental health first aiders.

We support a blended approach to work, from home and in the office. We have a modern head office in Wembley Park, an area which is undergoing on of the most exciting transformations in London with Wembley Stadium, Boxpark and the London Designer Outlet right on the doorstep. Our Hertford office is in a grade II listed art deco building in the centre of town.

We’re driven by our social purpose, our residents at the heart of what we do. This is an exciting time to join a fledgling Sovereign Network Group (SNG) which aims to bring the best of our two predecessor housing associations, Network Homes and Sovereign which merged on 1 October 2023.

**Benefits**

**We have the following benefits**:
***:
**27 days annual leave - plus an extra day for every year of service up to 35 days**

**Ability to buy or sell up to five days annual leave per year**

**Volunteering Activities - 14 hours paid leave**

**Employer pension of 4%, with a matched contribution of up to 10%**

**Life assurance - 3x of annual salary (if member of the pension scheme)**

**Flexible and agile working

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