Ward Clerk

3 weeks ago


London, United Kingdom St George's University Hospitals NHS Foundation Trust Full time

Cheselden Ward is a busy Neurosciences Unit. We are looking for a Full-time Ward Receptionist to work Monday to Friday 730am-330pm.

We are looking a highly motivated ward receptionist who will play a pivotal role in the provision of excellent patient care and will be a highly valued member of the team. The role is essential for maintaining a professional clerical and co-ordinated service throughout the ward.

We are seeking a flexible, innovative person who will be sensitive and caring in meeting the needs of patients, visitors and staff.

The post holder should have excellent communication, IT and organizational skills and must be able to work independently as well part of a team. Additionally the post holder must have excellent customer care skills, be committed to and must be able to influence/ contribute to improving the patient experience. The post holder must be adaptive and responsive to changing needs.

This role be responsible for providing comprehensive and confidential clerical activities to meet the needs of the ward, in accordance with departmental and Trust policies and procedures. You will need to have excellent customer care skills, enthusiasm, a flexible approach and a professional attitude. Previous experience of working with the public is essential.You will be expected to have excellent communication and organisational skills and the ability to work autonomously and as part of a team.

Key Aspects of the Role
- To provide effective and efficient clerical and administrative service including making out patient appointments
- To meet and greet patients and visitors
- Multi-professional team working and quality improvements

With nearly 9,000 dedicated staff caring for patients around the clock, St Georges is the largest healthcare provider in southwest London.

The main site, St George’s Hospital in Tooting - one of the country’s principal teaching hospitals - is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.

As well as acute hospital services, we provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.

St George’s University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.

The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.

Please see attached the job description for more details on the main responsibilities for this role.


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