Project Management Team Lead

6 months ago

Manchester, United Kingdom THG Full time

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.

We're powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

Role: Project Management Team Lead

Project Management - About the team.

The Project Management team are responsible for the end-to-end delivery of agency services across the full client portfolio. This team is 15 strong and is integral to the business and project success. The team continue to grow and develop delivery skills day to day, strive to deliver consistently high standards, whilst at the same time thriving in the fast-paced creative agency environment.

Role

The Project Management Team Lead is responsible for the quality and health of project delivery across key client accounts within the agency. This role is a line manager for project managers, models excellence across the wider team and the development plans for line reports and workload management. The lead is also appointed to deliver on projects where skillset and capacity is needed, and is an escalation point for key stakeholders.

Key responsibilities
- Champions all agency process and systems - and is actively involved in continuous process improvement.
- Knowlege holder and escalation point for project understanding across key accounts.
- Maintains visibility and quality control for all projects within client responsibility, establishing robust checks with team members for consistently high standards.
- Collaborate and build relationships with all functions to ensure smooth delivery and quality output across all touchpoints of project lifecycle.
- Ensures that all SOWs are accurate and include detailed plan of project stages, delivery dates, budget and resource requirements.
- Monitors the project status and financial health of workload throughout the delivery phases - making data informed decisions and escalations.
- Proactively identify project risks and building mitigation plans and solutions with the project team.
- Delivers to client and business project reporting needs.
- Strong understanding of client forecast, and scoping business needs to deliver.
- Collaborates with business functions to build thorough on-boarding and ways of working plans for clients.
- Agency system first response to all reporting and status requirements.
- Plays a leadership role in adding to the department and business culture through involvement and enthusiasm.
- Line manager to project managers and role model to wider PM team and delivery functions.
- Adhere to company processes and timelines for performance management - reviews, career planning, promotion & pay review cycles.

Skills & experience
- Experience defining and creating SOW's in a creative agency.
- Comfortable servicing client directly as first point of contact and escalation.
- Ability to work on and lead teams to deliver multiple briefs simultaneously.
- Managing and mentoring project managers within an agency environment.
- Exceptional organisational, interpersonal, and multitasking skills.
- Experience of delivering integrated projects for platforms including television, digital, online and social - across creative and production.
- Solid understanding of integrated project processes, workflows and methodologies.
- Systems lead approach PM practices and delivery.
- Experience with direct reports and line management responsibilities.
- Approachable, unflappable and ability to pivot to business and client needs
- Interest and appreciation of high-quality creative output
- 8+ years experience - creative industry experience essential.

**Benefits**:

- Competitive salary
- Onsite Doctor
- Employee discounts
- Gym Discounts
- Company bonus scheme
- Company pension scheme

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