Contract Support

3 days ago

StocktonOnTees, United Kingdom CBRE Managed Services LTD Full time

Contract Support

Job Title: Contract Support
Location: Darlington
Role Purpose: The Contract Support will be expected to Manage him or herself with all aspects of administrative process within the Imperial Contract. In general, his/her responsibilities will be to carry out efficient running of the
Financial and Administrative Systems and associated functions.

This is a key appointment within the Business Unit and will require the individual to be a Strong Leader and have clear understanding of all financial procedures relevant to the Contract Support Role.

His/Her responsibilities within the operation; must have the ability to communicate to the users on all aspects of problems/complaints associated with the financial/administrative function, ensuring compliance with CBRE processes and procedures at all times.

Key Responsibilities
- Create accurate POs in a timely manner
- Run unapproved and un-confirmed PO Reports weekly and resolve in a timely manner
- Daily review and process supplier invoices
- Run weekly WIP meetings with Manager(s) on site to forecast accurately and push EW totals
- Complete monthly Anaplan reviews and updates to the Finance and Contract Support Manager
- Aid Account Manager in Forecast Document updates monthly
- Run and review P&Ls Monthly and influence P&L result
- Run and review WIP reports weekly
- Run open purchase order report weekly and review all open orders
- Run and review Debt report weekly
- Complete weekly BU Financial Report and Monthly Contract Review reports to a high standard and in a timely manner
- Manage holiday, sickness, maintaining the correct and required staff level within the building
- Maintain people records such as new starters, leavers and any changes in staff
- Identify needs/assist in arranging training for all team members either on or off site
- Attend and participate in any relevant training courses
- Management of Concept System and reporting
- To complete monthly contract reports insuring that significant events or activities as well as areas of concerns are noted in the report.
- Collate and process timesheets and expenses weekly
- Attend and actively participate in weekly Webquote meeting with Account Manager and Customer
- Webquote management / raise Extra Works jobs in a timely manner
- Completion of Extra Works Margin Rec Report monthly for the Finance and Contract Support Manager
- System Housekeeping (including but not limited to Webquote, Dynamics, Concept, 4Sight)
- Ensure the delivery of high Customer Service Standards
- Working within the CBRE team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues
- Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met.
- Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts
- Promoting and maintaining the core values of CBRE
- Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training and assessment
- Ensuring business policies and processes are effectively communicated, and implemented within the Team.

C: \USERS\ABARTLE\DOCUMENTS\CPI\CPI CONTRACT SUPPORT - JOB DESCRIPTION.DOCX V. 1 UPDATED BY SOPHIE READ

Contract Support
- Meet Key Deadlines Set.
- Reporting to a CBRE Account Manager
- Accountability to the CBRE functional heads, as appropriate
- Understand and demonstrate the CBRE behaviours.
- Ensuring staff compliance with policy and procedures
- To conduct regular reviews of procedures making recommendations for improvement with appropriate working practices
- Communicate effectively and build/maintain relationships at all levels with internal and external customers
- Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues. Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won’t be Billed etc
- Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, PPE, toolbox talks
- Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations
- Maintain CBRE notice boards on site.

Person Specification/Requirements
- Strong understanding and experience of Finance and Administration essential
- Previous experience of Concept CAFM System (if applicable to Role)
- Advanced Computer literacy with Microsoft Excel and Microsoft Office or equivalent
- Ability to lead from the front in times of critical events on site
- Strong organisational and communication skills with the ability to priorities workloads
- Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the requ

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