Workforce Data

5 months ago


Glasgow, United Kingdom NHS Scotland Full time

**Workforce Data and Digital Coordinator**

Do you have a background in administration with exceptional attention to detail?

Are you qualified in CIPD foundation certificate in People Practice or have equivalent experience?

Can you demonstrate excellent IT skills - particularly using Excel and Databases?

**Who We Are**

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

**Where We Are**:
Our Regional Centres are located at Hillington, Cardonald, Clydebank**,** South Queensferry, Dundee and Aberdeen. **This post will be based in one of our Regional Centres. **NHS 24 also supports Hybrid Working.

**_ The Role.._**

Thepost holder willsupportthe Workforce Digital and Data Managerin providing accurate Workforce ManagementInformationand first line helpdesksupporttousersofthe Workforce InformationSystem.

Support in the delivery of Workforce Information System training, incorporating a directory of training materials to support system users. In addition, this role will provideadministrativesupporttothe Workforce Data and Digital Team.

**_ Key Responsibilities:_**
- Provide first line helpdesksupporttoall NHS 24 Workforce Information system userstoensuremaximumavailabilityofthesystemandtoresolve noncomplex userissuesorproblems
- Provide ongoing administrativesupporttothe Workforce Data and Digital Team through diary management and organising meetings including the production of minutes and action logs
- Assist the team withprojectsbycollatingrelevantinformationandundertakingassociatedadministrativetasks
- Support system users with resolving faults and providing technical support
- EnsureemployeerecordsarestoredandmaintainedinaccordancewiththeDataProtectionandFreedomofInformationActs
- Create and maintain system user accounts ensuring adequate access is provided to allow staff, managers and Workforce users to perform their role
- Support the Workforce Data and Digital Analyst in the continued roll out of functionality within the Workforce Information System
- Support the Workforce Data and Digital Analyst in designing and maintaining a broad range of effective training materials and standing operating procedures for system users
- Undertake regularauditsofthesystemandhelpproduceexceptionreports asappropriatetoensurecompliance and highlight data inaccuracies and anomalies
- The post holder will be Information Asset Administrator for the Workforce Data and Digital Team ensuing that the relevant Records Management Policies and Procedures are followed and that the Information Asset register is accurate and up to date
- Assistinthemonthlycollationofthe Workforce Performance Reportto publish currentworkforceinformation on the staff intranet and provide to NHS 24 Committees andSeniorManagementTeam
- Support the Workforce Digital and Data Team in the production and delivery of the Workforce Data and Digital Plan.

**_
Successful applicant:_**
- Qualified in CIPD foundation certificate in People Practice or equivalent experience.
- Excellent IT Skills - particularly using Excel and databases
- General Administrative experience within an office environment, ideally with experience of working with a corporate HR system
- Ability to work autonomously or as a fully supportive and integrated team player contributing to effective performance in achieving strategic goals for the Department.
- Advanced keyboard skills
- Experience in training one to one and group training sessions
- Excellent problem solver
- Ability to communicate and influence verbally and in writing with a variety of individuals with differing levels of understanding
- Ability to prioritise workload and balance conflicting priorities

**_
Benefits:_**

NHS 24 offers a complete benefits package, with a permanent contract on Band 3 (£25,468 - £27,486) Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

- 35 days annual leave (rising to 41) pro-rata
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance

**_Interested?_



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