Duty & Triage Worker

3 months ago


Bristol, United Kingdom BRCJOBS Full time

**Duty & Triage Worker**

**LOCATION**: Bristol

**SALARY**: £12.38 paye+

£13.55 Umbrella

**DURATION**:temp 3 months - temp - perm available

**Hours**: 37.5 -between 8.30am - 4.30pm / 9am - 5pm (flexible)

**Additional information**:
Duty Helpline Workers are responsible for providing a high-quality telephone crisis response service providing advice, information, advocacy and support to women and children experiencing domestic abuse; families; professionals and other users of the Service

The role involves empowering survivors to increase their options, make positive choices/decisions, increase their confidence, safety, and recovery

**The Role**:

- Respond to emergency and crisis situations by providing telephone support, advice, signposting, or direct face to face interventions as necessary.
- Provide advice, information, and support to other callers to the helpline e.g., family members or professionals.
- Champion service user empowerment and involvement by ensuring our services:

- Are accessible to all potential service users.
- Value and respect service users as the experts of their experience.
- Work in strength-based and solution-focused ways with clients.
- Facilitate agreed actions into practice; and
- Use service user feedback and involvement to improve our service
- Have a Think Family approach

**Looking for an organised self-starter who has good IT skills**

For more information on this housing focused role please contact **Phoebe Orchard** on **0117 923 9100** or send an up to date CV

**Job Type**: Temporary contract
Contract length: 3 months

**Salary**: £12.38 per hour

Shift:

- Day shift

Work Location: In person

Reference ID: BRCPHO443



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