Front Line Health Worker

3 weeks ago

Bristol, United Kingdom Cadbury Heath Healthcare Full time

Meet and greet patients, members of the pubic and visitors to the Practice in a friendly and courteous manner - Direct patients to the appropriate professionals - Deal with telephone calls promptly and appropriately - Make appointment for patients, Doctors, Nurses and other members of the Primary Health Care Team using the Practice’s EMIS system - Record home visit requests on the EMIS system and bring to the attention of the on-call GP for triage - Re-arrange appointments for Doctors and Nurses when required - Welcome and hand out information about the practice to new patients wanting to register. Ensure documentation and evidence is complete. - Register temporary patients’ details onto the computer - Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and make the appropriate appointments. - Respond to all queries and requests for assistance from patients and other visitors.
- Open, date stamp and distribute post. - Respect and maintain all aspects of patient confidentiality relating to patients, staff and the Practice. - Receive complaints and ensure that they are dealt with in line with Practice procedure. - Inform patients if the doctors are running late or if they are dealing with an emergency.

CONFIDENTIALITY - In the course of seeking treatment, patients entrust us with, or allow us to - gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. - In the performance of the duties outlined in this Job Description, the post
- holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.

All such information from any source is to be regarded as strictly confidential - Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. HEALTH & SAFTEY The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include: - Using personal security systems within the workplace according to practice guidelines - Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks - Making effective use of training to update knowledge and skills - Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards - Reporting potential risks identified. EQUALITY & DIVERSITY The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: - Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation - Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues - Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. PERSONAL/PROFESSIONAL DEVELOPMENT: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: - Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development - Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

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