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Customer Support Coordinator
2 weeks ago
The Customer Support Coordinator works as part of the Membership and Customer Services team, responsible for primarily managing general information queries, responding to career enquiries and supporting users of online services within agreed service levels. Provides information on careers in psychology including advising on appropriate training routes. Promotes conference and events to members and other Society services relevant to the audience.
This role is based at the Society’s Leicester Office, with hybrid working.
**Key Accountabilities**
- Provides general information about the function and remit of the Society to enquirers
- Provides support to website users, resolving login problems and account issues
- Provides assistance with website navigation
- Assists in end user testing of new online services and provide feedback in relation to user experience as required
- Assists in all aspects of the department to improve service standards, ensuring knowledge bases are up to date and accurate at all times
- Provides information on psychology careers
- Assists in the development of any new support functions, as required
We offer a friendly, values led working culture with an excellent benefits package that includes:
- Challenging work environment with opportunity to deliver meaningful work
- Positive work culture
- Friendly and supportive environment
- Agile & flexible working
- Generous leave entitlement
- Occupational pension scheme
- Cycle to work scheme / free eye care vouchers / winter flu vaccinations
- Tailored learning & development
- Employee Assistance Programme counselling
- Life Assurance Scheme
- Discounts scheme with local and national organisations
**How to apply**
**Job Types**: Full-time, Permanent
Pay: £25,040.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Life insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Leicester, LE1 7DR
Application deadline: 28/04/2024
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