Customer Coordinator

2 weeks ago

Leicester, United Kingdom The Caraires Consultancy Full time

**Leicester based - LE2 - On Site Parking Available**
**Temporary ongoing - Immediate Start**
**£13.84 per hour**
**Hours between 8.00am and 10.00pm including weekends, rota based**

Our client, a housing provider based in Leicester, is looking for Customer Service Coordinators to work from their office based in the centre of Leicester. You will be dealing with incoming calls from tenants that are reporting emergency repairs, and providing them with a resolution, so quick thinking and good listening skill are essential.
- ** This is a fully office based role with no option for home working **_

**The key responsibilities**:

- Answer calls and take any necessary steps to ensure the wellbeing of the customer
- Provide assistance, support, and emergency response effectively to Service 24’s customers using a calm and sensitive approach
- Be confident in contacting the emergency services and other contracted agencies
- Identify emergency situations and take the appropriate actions
- Seek to provide first time resolution for all calls
- Handle relatively complex emergency repair requests and to recognise vulnerability and escalate timescales for repairs as necessary
- Understand the health and safety issues associated with repairs to individual properties and communal areas within the Organisations housing stock.
- Record all repairs on the database
- Prioritise repairs according to set procedures
- Check, process and update customer details and information
- Carry out general admin tasks for S24 and other areas of the Organisation
- Exceptional Customer Service Skills (experience delivering customer services within a pressurised environment is essential)
- Empathetic with good listening skills
- Excellent communication skills and a friendly and courteous approach
- Flexibility - 365 operation
- Ability to empathise with customers
- **Interested?**_
- Like us on Facebook_

The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated. To view our Privacy Policy, please go to our website.

Benefits of working through The Caraires Consultancy:
(1) We pay the same hourly rate as your permanent equivalent from day one.

(2) We pay 3% employer contribution towards your pension.

(3) We pay annual leave as you accrue it from day one.

(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.

(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.

(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.

(7) We will deliver seasonal gifts as a token of recognition for your hard work.

**Salary**: £13.84 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Leicester, LE2 7EA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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