Information and Advice Officer

2 months ago


Anglesey, United Kingdom Hope 4U Full time

In this role, you will be required to give guidance, support, and information to households in crisis using your skills to help individuals find solutions. Communication skills are vital for this position, both written and verbal. Using your skills, you will have the confidence to engage with customers, sometimes managing difficult conversations.

You will be positive, patient, and empathic with an adaptable approach and have a passion for communicating and engaging with people.
- Deliver a professional and responsive service
- Advise clients on available claims and potential funding opportunities
- To create and maintain high standards of case recording, providing information on the outcomes and details of advice, actions, and closure
- To refer clients to other agencies as appropriate for specialist help with issues that fall outside the remit of the service
- Keep all records confidential, safe, and accessible for future retrieval
- Non-judgemental approach

**What do we expect of you?**
- Ability to interpret information to be able to make decisions
- Knowledge of domestic energy and affordable warmth issues would be an advantage
- The ability to show empathy
- Active listening skills
- To be able to adapt to different customer circumstances
- Excellent attention to detail and highly organised
- Excellent IT skills and experience of commonly used packages
- Excellent customer service skills and ability to manage difficult conversations
- Ability to work on own initiative, prioritise own work, meet deadlines
- Good interpersonal skills and communication skills
- To be flexible and reliable
- Have great time management

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burton-On-Trent, DE14 3NT: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location


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