Events and Applicant Experience Assistant

2 months ago

Sunderland, United Kingdom University of Sunderland Full time

The main purpose of this role with be to provide administrative support in the
operational running of all on campus student recruitment events including:

- Facilitating applicant interviews
- Facilitating interview administration at Clearing
- Pre-Applicant Open Days.
- Applicant and Offer Holder Events.
- Administration of HE Fairs

**Key Responsibilities**
**and Accountabilities**:
To support the planning, organising and delivery of our highly successful on
- campus and online interviews, applicant events and pre-applicant open days:
To support in the administration of applicant interviews for where an interview,
audition or portfolio showing are pre-requisites for entry including:

- Managing the interview inbox, responding to interview queries in a timely

manner, with the interview inbox acting as the main point of contact.
- Supporting the Events and Applicant Experience Coordinators plan

interview schedules with faculties in accordance with the overall
recruitment plan.
- Books rooms and organise other services (on-campus), set up teams/skype

links (virtual).
- Provide support on the day (on-campus or virtual) registering attendees,

answering applicant queries (on-campus and online), welcome
presentations.
- Organising interview paperwork, sorting interview groups
- Setting up interviews on the University’s CRM system.
- Arranging and conducting call centres to encourage applicants to book

their interview.

To support the planning, organising, delivery and administration of pre-applicant
open days and events and wider applicant activity:

- Supporting the planning and delivery of on-campus and virtual events
- creating staffing rotas, writing virtual event scripts, setting up event
links/room bookings, supporting event run throughs and set ups.
- Liaise with other teams and services (Recruitment/External Relations) to
- Liaise with University services and external contractors to ensure

attendance and availability of equipment etc at events.
- To ensure health and safety assessments are carried out for all on and off
- campus events for the safety of all team members and event attendees.

Supporting the delivery of on campus events where appropriate such as
presentations, workshops, student shadowing and individual tours.

To support in the administration of interviews during the Clearing period including
coordinating interviews schedules, paperwork and bookings.

Meeting officer to relevant service working groups to coordinate meetings,
agendas and minute taking.

To provide support for the delivery of virtual and on campus First Choice and
Medicine summer schools.

To support in the allocation and organisation of HE fairs.

Attendance at HE fairs which will involve travel around the country.

Offer a proactive and problem solving approach to delivering last minute events as
required by the leadership team for the purpose of student recruitment

Any other duties deemed necessary by the Student Recruitment Manager (Events
and Applicant Experience).

Undertake and support staff development as appropriate.

All staff across the Service are required to be flexible to support the focus on student
recruitment.

**Special**
**Circumstances**:

- A flexible approach to working will be required, including weekends and

evenings.
- This role will involve UK travel to support HE and School/college fairs
- This role requires the post-holder to have a full clean driving license and

access to a vehicle for work use.
- This role requires enhanced DBS (Disclosure and Barring Service)

clearance.

University of Sunderland

**Role Profile**

Part 2

**Part 2A: Essential and Desirable Criteria**

**_Essential_**

**Qualifications and Professional Memberships**:

- Educated to degree level or equivalent, or possess significant relevant

professional experience within a similar role.

**Knowledge and Experience**:

- Experience of events organisation including the use of risk assessments.
- Experience of collaborative working with internal stakeholders to develop

relevant and engaging content including academic colleagues.
- Demonstrable experience of working within a role that requires effective

planning, organisational and communication skills, strong attention to detail
and an ability to negotiate, persuade and influence.
- Knowledge of safeguarding policies when working with children and

vulnerable adults
***
- Experience of working in a customer focused environment, delivering the

highest quality of customer service
- Outstanding team working skills.
- Strong problem solving skills and use of initiative.
- Ability to manage conflicting priorities
- Ability to build and develop relationships with a wide range of individuals and

teams.

**_Desirable_**

**Knowledge and Experience**:

- Experience of working within Higher Education and/or and education

environment
- Knowledge of the UCAS cycle, postgraduate recruitment and other non
- traditional student recruitment pipelines
- Experience of supporting a

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