Lettings Administrator
5 days ago
Lettings Administrator
£22,000 plus benefits and bonus
Full-time, between Monday - Saturday
Do you love working in the property industry where each day is different? Do you want to work for a friendly, and proactive team where you work closely and enjoy a collaborative environment? Are you able to build relationships with tenants and landlords,juggle admin and maintenance issues, as well as managing a busy diary? If so, please keep reading
Overview of role
- To ensure the provision of service excellence at all times to both external and internal Customers.
- To manage the company’s administration processes on all property management services following the initial take-on of Landlord properties
- To fully safeguard the welfare of Tenant interests
- To ensure full compliance with all administrative procedures
**Responsibilities**:
Administration
- Strong administration skills ensuring you are task orientated, IT competent and have a good eye for detail.
- Answering the telephone and taking both Landlord and tenant enquiries
- Deal with Landlord enquiries to appointment, making sure everything is set up
- Fully manage the SME management system for all activity, ensuring detailed notes are recorded in the notes section.
Properties
- Check in all tenants to the properties within your portfolio making sure all legal paperwork is in place.
- Deal with all maintenance issues arising from your property portfolio.
- Property inspections must be diarised at 12 per week over 2 days within postcode areas and within a 3 to 4 month timescale.
- Contact all Landlords within 24 hours of carrying out the inspection to inform of condition and gain consent to have contractors visit the property.
- Carry out all check-out appointments at the property and agree any deposit deductions.
- Aim to achieve all deposit deductions at the property check-out with signed agreement from the tenant. If prices needed from contractors, telephone them from the property to get a price or arrange for them to visit and be able to go back to the outgoingtenant within 48 hours.
Service
- Good interpersonal skills concentrating on building relationships with both landlords and tenants and contractors.
- Basic sales skills with the ability to recognise and convert opportunities which will contribute towards the success of the business.
- Notify Directors on any issues which breach Tenant contract conditions.
- Resolve any issues that may arise from properties, taking responsibility to ensure that they are resolved in a timely fashion to the satisfaction of all parties.
- Ensure the highest standards of service excellence to all external and internal customers at all times.
**Requirements**:
- Ideally lettings or property experience
- A UK driving license
- Excellent communication skills
- Organised and able to multi-task
- Ability to work calmly when under pressure
- Team Player
20 days holiday plus bank holidays and your birthday off, pension, healthcare after probation. Use of the pool car.
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.
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