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Renewals Administrator

4 months ago

Wirral, United Kingdom Connells Group Full time

We’re looking for a highly motivated **Administration Advisor** (**Renewals Co-Ordinator)** to complement our fantastic team in our Lettings Support Centre in **Birkenhead**. As a **Renewals Co-Ordinator **you will provide tenancy renewals administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

**What’s in it for you?**
- OTE: £20,000 (uncapped commissions)
- Support in training towards ARLA- NFOPP qualifications (additional £1,000 on basic salary once qualified)
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
- Understanding of operations within an estate agency business

The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.

**Key responsibilities of a Renewals Co-Ordinator**:
The main purpose of your role is to provide a **tenancy renewals **service to branches, landlords and tenants. You will seek client instructions and negotiate renewal terms and extensions of tenancies with landlords and tenants. Preparing new tenancy agreements, obtaining fees and chasing and executing documents and administering periodic tenancies.

**Skills and experience required to be a successful Renewals Co-Ordinator**:

- Outstanding ;Customer Service and telephone skills
- Solid negotiation and administration skills - ideally with some sales experience
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills

Our existing Renewals Co-Ordinator team comes from a diverse range of backgrounds including Customer Support, Call Centre, Residential Lettings, Retail, Sales, Hospitality, Leisure and Care sectors

Following the acquisition of Countrywide in 2021, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 16,000 staff nationwide. Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all staff.

Job Reference: CC00092