Ignition It/av Experience Producer

7 months ago

Manchester, United Kingdom KPMG Full time

**Job details**:
**Location**:Manchester

**Capability**:Technology & Engineering

**Experience Level**:Associate/Assistant Manager

**Type**:Full Time

**Service Line**:EWT (excl. PE & Ops)

**Contract type**:Permanent

**Job description**:
**IT/AV Support Assistant Manager - 103976**

**Base Location**: Manchester

We believe that in today’s world, to solve complex business issues and to spark real change, you need to think and work differently. Traditional transformation approaches often don’t take clients far enough and aren’t delivered quickly enough. Rational, technical, ‘best practice’ solutions often take much longer to embed in an organisation than planned or expected. We believe that the key to unlock this problem is outcome-focussed innovation and collaboration.

In the summer of 2020, we opened the UK’s first Ignition Centre, which has been a client experience game-changer - positively transforming the way we work with our clients, and each other, by combining specialist ways of working with dynamic, collaborative physical, virtual and hybrid environments. It not only helps us to deliver what clients need today, it also brings our digital expertise and content to life in new ways and enables us to develop solutions which prepare clients for a changing future.

Based on our success in London, we have recently expanded the UK Ignition footprint with our second Ignition centre, located in Manchester. This role will be primarily based in Manchester but will work across both centres.

**Why Join KPMG Ignition as an IT/AV Support Assistant Manager?**

Ignition delivers powerful and immersive experiences enabled by bespoke Ignition spaces - such as the Discovery & Insights Centre, the Lab, the U-Collaborate Space and our Sprint rooms. These experiences drive, acceleration, genuine transformation breakthroughs and ultimately, performance.

We work with senior executives across our clients, helping them to solve their biggest and most complex challenges in very accelerated timescales - motivating, challenging and influencing them every step of the way.

We deal with highly ambiguous, high intensity and high ‘risk and reward’ scenarios. Ignition engagements are typically triggered when senior clients need urgent/ critical help in solving issues. This means the stakes are high for the client and for KPMG and the route to the ‘answer’ is often challenging to find. Every member of our team requires flexibility, perseverance, influencing skills and an ability to work under pressure and to very tight timelines.

The Ignition way of working is enabled by a range of bespoke spaces comprised of a range of unique technologies. This role involves working with the Ignition IT / AV team to operate and maintain the various technologies that support the delivery of Ignition events. In addition, you will work as part of a team delivering client facing events across our services.

You will provide support and advice to the Ignition team to drive the most effective use of the Ignition technology, learn the foundational aspects of delivering collaborative experiences and gain experience across the breadth of Ignition experience specialist roles.

You will also play an active role as a member of the Ignition team to develop and contribute to the ongoing enhancement of the Ignition venture.

**What will you be doing?**
- Support the delivery of AV / technology aspects of daily client collaboration interactions and events within the Ignition North Centre.
- Act as a technology ‘concierge’ to clients (and KPMG colleagues) ensuring a world class client experience and smooth running of technology aspects within events.
- Manage the day-to-day centre readiness/ running of elements of the Ignition Centre infrastructure (IT, AV, work walls) to ensure it is ‘client ready.’
- Support and manage daily issue resolution and escalation for the Ignition Centre.
- Co-ordinate, prepare and set up the environment (hybrid/virtual or face to face) within the centre for client and internal collaboration events/ interactions, acting as an expert in environment set up. Taking ownership for key tasks as required.

**What will you need to do it?**
- Experience in a client facing technology support role in a challenging environment.
- Experience of supporting large scale, live client events and workshops from a technology perspective.
- Knowledge of IT infrastructure as well as AV.
- Strong interpersonal skills and experience in managing stakeholders and building relationships internally.
- Appreciation of trends/ evolution of (collaboration) technologies in the wider market and willingness to learn how to use new technologies and become a super user.

**Skills we’d love to see/Amazing Extras**:

- An understanding of collaborative working methodologies, tools, technologies and approaches.
- Project management skills and ability to drive multiple projects forward in parallel under pressure.
- Experience in driving conti

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