Executive Assistant to Chief Operating Officer

5 days ago

Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

As an experienced Executive Assistant you will work as part of a dynamic team providing effective support in a fast paced environment to the Chief Operating Officer. The post holder will need to be highly organised and efficient, able to multi task and use their initiative to manage and prioritise a wide range of tasks and responsibilities. The post holder must be able to work with a diverse range of colleagues, utilising good interpersonal and communication skills.

To provide excellent administrative and Personal Assistant support, including complex diary management, at Executive Director level.

To provide an efficient, organised service for high level meetings from agenda setting to minute taking.

You will be confident in your ability to operate well on your own initiative as well as forming good working relationships with the secretariat team to provide comprehensive support to the wider Executive Team.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

Please read the full job description attached for a comprehensive description of the role. However, key duties include:

- To provide full personal assistant and secretarial support to the Executive Director.
- To manage multiple complex diaries adjusting plans which impact across the area and beyond being mindful of the impact on other areas. Duties include arranging appointments, meetings, prioritising meeting requests based on the needs of the caller and the workload priorities and commitments of the Executive Director
- To organise formal and informal meetings, compilation of agendas, action trackers, appropriate papers and minutes ensuring deadlines are achieved, particularly the Executive Led Groups.
- To manage the bookings for the various conference/tutorial rooms ensuring the appropriate equipment is available and maintained, as well as to arrange catering when necessary.
- To provide a first point of contact across the spectrum of the Executive Directors’ agenda and to prioritise/manage/delegate key issues as appropriate to ensure the efficient operational running of the portfolio, in collaboration with associated Trust staff, with the freedom to act appropriately to any given situation guided by Trust policies and procedures.
- To ensure representation on behalf of the Executive Director for the interests of their portfolio at meetings and on other occasions when necessary.
- To communicate confidential and/or sensitive information concerning any such issue arising in or from the portfolio, in a professional and discrete manner to all appropriate parties, including patients, public, staff and outside parties.
- To establish and maintain prompt, effective contact and communication with internal and external stakeholders, in all matters relating to the portfolio and associated endeavours of the Trust.
- To execute and manage prompt, effective verbal and written communication / queries in a confidential, professional and sensitive manner, preparing any draft responses as necessary.
- To manage any verbal or written complaint and diffuse volatile situations using tact, discretion and empathy, dealing with sensitive and contentious personal information with appropriate advice and guidance.
- To ensure the prompt distribution of correspondence, information, circulars and development bulletins, both internally and externally.
- To assist in the preparation of documents, other reports and work for publication and presentations.
- Ensure the Executive Directors are fully briefed on complex events and scenarios as they arise, determining the priority of the issue and as necessary obtaining and collating the information needed to enable the Executive Director to make an informed decision.

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