Benefit Assessment Officer

2 weeks ago

London, United Kingdom Business Smart Solutions Full time

**Rate**:£26.44 per hour (umbrella)
**Term**: Until 27/04/2025 initially
Hours per week: 35
Location: Starting off with one week in the office at Laurence House, Catford SE6 and then after that Hybrid working will be available at one or two days a week in the office.
**Summary of Responsibilities and Personal Duties**:
1. Ensure Housing Benefit & Council Tax Reduction claims are processed efficiently and effectively and in accordance with regulations and agreed procedures including awards of discretionary housing payments
2. Deal with enquiries promptly in writing, by telephone call or on-line
3. Provide effective advice including budgetary support to customers to ensure awareness of welfare reform and prevention of homelessness
4. Maintain spreadsheets and databases and prepare statistics as required
5. Ensure overpayments are correctly identified and classified for subsidy purposes and action is taken in accordance with agreed procedures
6. Respond to enquiries from all external bodies including Lewisham Homes, DWP, Housing Needs and Housing Associations
7. Process system output and reports as required
8. Prepare casework for The Appeals Service
9. Maintain a working knowledge of all relevant legislation, procedures and technology and welfare support provision including employment schemes and
training opportunities
10. Represent the council at court or The Appeals Service as necessary
11. Adhere to and promote the council’s core values
12. Promote and implement the council’s Equal Opportunities Policies
13. Take positive action to promote the take up of benefits where appropriate and help to participate in outreach work eg customer surgeries
14. Liaise with all sections of the Customer Services Directorate and other relevant departments of the council. Have contact with elected Members as required
15. Have an understanding of and commitment to the council’s Health and Safety Policy and promote and implement the Council’s Equalities and Diversity Policies
16. Ensure all necessary action is taken to deliver and administer services efficiently and effectively

**Top requirements**
- Experience of the Housing Benefit Regulations 2006 & Decisions & Appeals Regulations 2001
- Experience of working in a Revenues and Benefits environment are essential for this placement

**Knowledge**
- Detailed knowledge of all legislation and issues relating to the administration of benefits and benefit subsidy
- Knowledge of Housing Benefit and all associated computer systems
- Understanding of performance objectives that are set to measure individuals, teams and the Benefit Section

**Skills**
- Excellent written and verbal communication skills
- Excellent computer skills to ensure that benefit claims are updated accurately
- Good time management skills
- Ability to conduct home visits, telephone, or face to face contact to provide welfare advice and support
- Ability to process benefit claims accurately in the office, during face to face interview or through telephone calls.

**Experience**
- Experience of assessing housing and council tax benefit claims within a benefits environment
- Experience of dealing with customers enquiries by letter, telephone or in person
- Experience of working accurately under pressure to targets and timescales
- Experience of dealing with challenging customers
- Experience of dealing with customer enquiries and complaints to a satisfactory conclusion
- Experience of explaining and resolving complex or difficult enquiries in a straightforward way

**Pre-Compliance Checks for Successful Applicants**:
At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:

- **Identity Verification**: Confirming the authenticity of your identity documents.
- **Employment History Checks**: Reviewing your occupation history for the past 3-5 years (depending on client requirement).
- **Right to Work Verification**: Ensuring you have the legal right to work in the UK.
- **Unspent Conviction Check**: Conducting a Basic DBS Check to reveal any unspent convictions.

These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process.

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: £26.44 per hour

Expected hours: 35 per week

Schedule:

- Monday to Friday

Application question(s):

- Do you have detailed knowledge of all legislation and issues relating to the administration of benefits and benefit subsidy?
- Do you have excellent written and verbal communication skills?
- Do you have experience of assessing housing an

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