![EMED Group](https://media.trabajo.org/img/noimg.jpg)
Operations Team Leader
7 days ago
We have a fantastic opportunity for a Team Leader to join our team based in Burton, Staffordshire.
The role will be working closely with our Senior Operations Manager and overseeing the daily operations of the business, delivering an excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
**What benefits can you expect?**
- £12.94 per hour
- 40 hours per week - Monday to Friday shift pattern (variable hours)
- Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Unlimited mental health consultations.
- Unlimited physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards_._
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (_through an internal campaign in Autumn/Winter)_
**Role Responsibilities**
- ** Business Performance and Service Delivery** - Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
- **Compliance** - Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
- **Fleet** - Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
- **Data Management** - Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
- **KPIs** - Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
- **People Management** - Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
- **Training** - Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
**Do you have what it takes?**
- The ability to build strong, effective relationships with colleagues and stakeholders at all levels.
- Management/supervisor experience.
- Excellent communication skills, both written & verbal.
- Meticulously organised with a proven track record of successfully reaching deadlines
- A full valid UK driving licence, with less than 3 penalty points.
**Our Values**
**C**ollaborative - we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
**Agile** **- We listen, learn, and adapt to improve the business, each other, and ourselves.
**R**eliable - We do what we say we will do; we take responsibility, and we behave with integrity.
**Empowered** **- We are confident and committed to taking responsibility to deliver the highest quality service.
**About Us**
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
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