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Pharmacovigilance Team Leader

4 months ago

BurtonOnTrent, United Kingdom Compass Life Sciences Full time

Burton - Hybrid (minimum 1 day on-site)

Competitive Base Salary

Compass Life Sciences have partnered with a leading European Specialty Pharmacy to support them in their search to appoint a Pharmacovigilance Team Leader to join the organisation. The Pharmacovigilance Team Leader is responsible for the day to day management of the Pharmacovigilance team. The successful applicant will be someone who can ensure that all agreed policies, procedures, and operational processes are adhered to, ensuring compliance with all regulatory, professional and customer requirements on time and on budget.

**Key Responsibilities**:
Monitor workload and support and implement the capacity, business continuity and escalation procedures involving communication to internal stakeholders and pharma Clients when required
Liaise closely with the Head of Quality and Governance in order to manage the work of the Pharmacovigilance (PV) team, including personal development activities such as setting objectives and performance review, coaching and mentoring, and oversight of daily performance.
Where appropriate lead or assist with special projects or process development.
Support the maintenance of all Work Instructions and Standard Operating Procedures (SOPs) for Pharmacovigilance (PV)
Provide updates to the Head of Quality and Governance Operations regarding any issues around governance, this will include training, errors identified, client feedback, recruitment and process changes.
Identify ways of improving effectiveness and efficiency within the PV team and operational departments and help drive continuous improvement.
In conjunction with the Senior Quality Analyst prepare a monthly KPI report.
Build working relationships with colleagues within Complaints, Patient Safety, Operations and Commercial to ensure customers and patients receive an excellent service from the team.
Support the Head of Quality and Governance Operations with preparation for external audits & external inspections by regulatory bodies or customer inspection
Adhere to (CQC/ GDP/NMC/GPHC / ICO) standards relevant to role
Chair / Attend all relevant committees aligned to remit of the role
Be aware of all responsibilities relating to Infection Prevention and Control

**Knowledge & Experience**:
GCSE Maths and English grade C or above (or equivalent) or Customer Service NVQ.
A level or AS level or equivalent
Previous experience as a Team Leader of a service-oriented team,
Significant experience working in a customer/technical service environment.
Excellent communication skills (written, oral, presentational, and interpersonal) with the capacity to relate to and adapt to the perspective of others.
Ability to influence others to develop and improve services.
Ability to effectively train, educate and coach others.
Strong team management skills, capable of building, developing, and motivating the team.

Contact details

Referrals

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