French & Italian Customer Service Coordinator

1 week ago

Rugby, United Kingdom The Caraires Consultancy Full time

Monday - Friday
Hours: Rotational weekly
6am - 2.30 and 7am - 2.30pm
2pm - 10.30pm and 3.30pm - 11pm

Our extremely customer focused automotive client in the heart of Rugby is seeking an experienced individual within customer services fluent in French and Italian.

Main Duties
- Manage the full breakdown process in French and Italian.
- Keeping customers and dealers informed about their case
- Receive and accurately log customer requests within designated systems
- Look for, and negotiate solutions to resolve cases and if necessary escalate to the appropriate person
- Organise the payment conditions in relation to the breakdown case

Responsible for:
Handling the full breakdown process in the required languages for all products supported within the department, according to the correct procedures and high standards.

Job/Person Spec
- Collect all necessary data regarding the breakdown
- Arrange the payment
- Contact the repairing dealer and find an acceptable solution for the customer
- Inform all involved parties on-time about the progress of the repair and costs
- Communicate in a professional way
- Log all information
- Excellent communication skills
- Sound IT and admin skills
- Ability to pick up new systems and procedures with ease
- Enjoys problem solving
- Customer Focused

Interested?

The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated. To view our Privacy Policy please see our website.

Benefits of working through The Caraires Consultancy:
(1) We pay the same hourly rate as your permanent equivalent from day one.

(2) We pay 3% employer contribution towards your pension.

(3) We pay annual leave as you accrue it from day one.

(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.

(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.

(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.

(7) We will deliver seasonal gifts as a token of recognition for your hard work.

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