Head of Coffee Culture

3 weeks ago

Moorgate Station, United Kingdom Elior Full time

General information

**Head of Coffee Culture**

**Ref: 2023-52228**

**Job Information**

**Division**:

- Lexington and B&I City

**Advert Closing Date**:

- 07/03/2023

**Contractual Hours**:Full-time

**Salary**:

£32,000

**Contract Type**:Permanent

**Location**:Moorgate, EC3M 7HA

**Working Environment**
Do you love inspiring great performance and creating great culture’s. We are looking for a talented, energetic person with a passion for coffee and customer service to lead and support Coffee Culture at one of our prestigious client sites in Moorgate
Your key responsibilities as
**Head of Coffee Culture** will consist of:

- Is passionate about coffee and customer satisfaction delivering the very best product quality and customer experience
- Can lead and inspire a team, creating a platform to develop skills and passion in both teams and customers alike
- Is a good natural communicator who can share expertise, train, and develop the barista, hospitality beverage service teams
- Ability to be well organised and able to multitask
- Experience of managing teams in a hospitality or a retail environment

**Working Pattern**: Monday to Friday, 40 Hours

**Skills and Experience**
The experience and knowledge we are looking for from our future
**Head of Coffee Culture;**
Welcome and interact with customers, finding their preferences and using detailed knowledge to recommend coffee, other beverages and experiences they will enjoy
- Lead and develop a high performing barista/counter team, ensuring the team understand their responsibilities and providing them with development, training, and support to deliver excellence
- Maximise revenue by increasing sales through innovation and customer engagement
- Maintain supplies of counter beverages in line with marketing and promotions
- Organise and run coffee workshops and tasting events for client customers
- Keep equipment working by following operating instructions, carrying out preventive maintenance, and troubleshooting breakdowns
- Maintain a safe, hygienic and presentable work environment, following approved operating procedures, food safety guidelines and health and safety regulations
- Enhance the customer and colleague experience by constantly seeking opportunities to add value and improve quality
- Ability to deliver with passion coffee experiences and training evenings to customers and external teams

**Benefits**
We thank our colleagues for a job well done, that’s why we offer a wide range of benefits, including;
- A salary of Up to **£32,000 per annum**, 28 days holiday*, life assurance, a workplace pension & free lunches on site
- The option to buy additional holidays -** supporting your way of life**:

- Free access to mental health first aiders & counselling sessions - **supporting you through life’s ups and downs**:

- Free access to the 24/7 GP service, nutritional & health experts, financial & legal support -** the wellbeing of our teams is key**:

- A vast amount of discounts & cashback for supermarkets & retail - **reducing your shopping bills**:

- A cycle-to-work scheme - **keeping your wellbeing and our carbon footprint in mind**:

- Discounts for cinemas, restaurants, hotels, holidays and family days out - **we want our teams to enjoy life**:

- A great variety of opportunities & award-winning development programmes to support your career ambitions - **big enough for growth, small enough to feel connected**:

- 2 days paid leave for charity work - **the community is at the heart of everything we do**
- Pro rata, incl. bank holidays

**Why it’s Great to Work for Us**
Welcoming you into our warm, friendly, and genuine team from your first day, we'll make you feel part of the family. With an inclusive, collaborative, and caring culture, you will share our shared purpose of delivering outstanding customer service.

At Elior, we're innovators and extremely proud of our work around diversity, sustainability, and social value. That's why with a firm belief in a diverse workplace, 95% of our colleagues feel we cultivate a culture where people of all backgrounds are welcome and valued.

**Our People Promise**

We promise to value you like we value our customers. We want you to feel appreciated, supported and fulfilled.

**We aspire to do this by**:

- Offering roles to support your way of life
- Employing people who care
- Trusting you to deliver
- Thanking you for a job well done
- Letting you know what you need to know
- Listening to you
- Providing opportunities for growth and progression
- Supporting you through life’s up and downs

**About Us**
At Elior we're enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.
We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated

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