Stage Door Keeper

6 months ago

StratforduponAvon, United Kingdom Royal Shakespeare Company Full time

**Do you have excellent customer service and administration skills? Would you like to be part of our small and busy Stage Door team? Are you looking for part-time hours? Can you work evenings and weekends?**

We are looking for a part-time (21 hours) Stage Door Keeper to manage Stage Door and the main switchboard in a friendly and professional manner, providing exceptional customer service to all building users.

This is an integral front facing role which can be incredibly busy during certain times of the day and then quiet at others. We are looking for someone happy to work in a fast-paced environment that required a high level of multitasking, whilst also being happy to find tasks to do during quieter times.

This position is a permanent, part time role, working 21 hours per week, across 3 days, including Saturdays. We are looking for someone with a flexible approach to working, covering additional shifts as required.

Some of the duties and responsibilities will include:

- Greeting all building users, dealing with enquiries professionally and efficiently
- Issuing security ID passes and administering the visitor management system
- Compliance around fire safety and health and safety checks
- Supporting the accommodation team - issuing keys, communicating with tenants, and recording and reporting maintenance issues
- Administration tasks including stationery orders, coordinating couriers, and managing incoming and outgoing mail

The ideal person for this role will have:

- Excellent customer service skills
- Proven administration skills
- Great communication skills and the ability to build rapport with people
- Good time management and the ability to prioritise tasks in a busy front-facing role
- The ability to work well under pressure and remain calm in difficult situations
- Have good IT skills including Microsoft Outlook, Word, and Excel

The RSC Stage Door is staffed 24/7 and open from 8am to 11pm. The Stage Door Keeper is present between 9am and 11pm Monday to Saturday, and on Sundays if performances are scheduled. Shift patterns are 9am to 4pm, 4pm to 11pm. Scheduled breaks will be covered by Security colleagues. Stage Door is operated by a core team of four Stage Door Keepers who are supported by casual Stage Door Keepers as required.

Access and Inclusion

Application Process

About the RSC

The RSC strives for excellence, and values integrity, inclusion, ambition, and innovation. We act with respect, show leadership, and build resilient ways of working in all our activities.

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy, and safe. We place great importance upon developing a diverse, highly motivated, and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

The Royal Shakespeare Company (no. 212481) is a registered charity.

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