Response and Voids Surveyor

6 months ago

Bridgwater, United Kingdom Homes in Sedgemoor Full time

What is the role:
You will:

- Carry out survey visits to properties and ensure repairs are highlighted and completed in accordance with Homes in Sedgemoor time scales and standards. Take ownership of heating breakdowns in your area and chase contractors for updates and resolutions. Carry out End of Tenancy inspections (EOT’s) on voids and oversee works to agreed standards. Keep up to date records of void return dates and attend handovers when required. Attend mould, damp and structural issues and provide detailed reports. - Carry out Post Inspections to agreed percentage of Repairs. Monitor relevant budgets and ensure VFM. Report to the Property Services Team Leader.

What will I have to do?

You will:

- Continually develop all services, delivering sector leading service excellence; on time, within budget and to agreed quality standards ensuring exemplary standards of customer care.
- Be aware of asbestos database and ensure all staff, contractors, consultants, tenants etc. are briefed on the existence of asbestos in accordance with the Asbestos Regulations when necessary. This includes ensuring information is passed to the contractor prior to works commencing; that robust systems are in place which ensure the contractors and operations are trained on the Asbestos Emergency Plan.
- Ensure VFM is achieved and recorded across all maintenance contracts, including identifying and ensuring any agreed rebates and repayments back to Homes in Sedgemoor.
- Ensure the organisation’s health and safety responsibilities and codes of conduct are met via the actions and behaviours of our colleagues and contractors. In the event of any health and safety breaches take appropriate action to remedy and inform the Executive Team at the earliest opportunity.
- Ensure compliance with all Health and Safety Legislation for each contract and areas of work.
- Ensure heating breakdowns are resolved in a timely manner and all systems updated accordingly.
- Responsible for ensuring robust property condition surveys are undertaken whilst inspecting voids and ensuring data collected is accurately recorded, including works completed through planned and responsive repairs budgets.
- Bring to the attention of the Executive Team any systems or processes where you know or have concerns that they may be deficient.
- Effectively and efficiently monitor and manage budgets regarding repairs and voids. Coordinate/attend meetings with contractors (especially on larger works).
- Ensure financial control, identifying and reporting budget variances, providing corrective plans for overspends and areas for efficiency savings to deliver improved value for money services.
- Responsible for ensuring the specifying, procuring and management of contract works is carried out in accordance with contract standing orders and financial regulations and jobs are raised and closed on our systems. This includes signing off invoices.
- Immediately raise any concerns in relation to safety with your manager and escalate if necessary.
- Assist other surveyors with tasks as required (holiday cover included).

What do I need to be successful?
- Be technically strong, solution focused and a proven decision maker.
- Take responsibility for health and safety and comply with all safety legislation appropriate to building and construction.
- Strong focus on customer satisfaction and the customer experience.
- MCIOB or RICS qualifications are desirable, along with Damp & Mould experience/ qualifications.
- Sound commercial awareness and financial acumen.
- Ensure a safe working environment for customers, colleagues, the public and contractors by ensuring that health and safety is effectively planned, organised, controlled and monitored.
- Put Customers First; be a team player and deliver high standards.
- Ensure all statutory duties are implemented and complied with and be responsible for delivering contracts within timescale and budget, to a high level of customer satisfaction.
- Keep your promises, be flexible, reliable and work well under pressure, prioritise and plan ahead.
- Deliver the right result, think outside the box and be responsive to change and creative in approach.
- Track record in delivering a high quality, customer and performance focussed maintenance or investment service in a similar or commercial environment.
- Successful programme and project management
- Contract management and CDM.
- Management of asbestos within the contracts environment

How will I evidence my success?

I will
- Successfully meet the KPIs and objectives agreed for myself and my team.
- Successfully manage all contractors and contracts to ensure our customer gets the best possible service.
- Get feedback from my customers, peers and my manager about my effectiveness in delivering my services, as well as how I deliver them.
- Be able to demonstrate the service improvements I have delivered with tangible results that show success.
- Evidence that the Assets policies and processes hav

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