Simplicity Funeral Arranger

4 months ago

Sutton Coldfield, United Kingdom Dignity Full time

**About Us**

At Dignity, we're not your average end-of life service provider; we aspire to be the most trusted and valued companion during life's challenging moments. Our vision extends beyond offering services - we aim to inspire and reward our dedicated team. Our core mission is helping people say their goodbyes, remember, and celebrate lives with moments of closure and connection. Whether you're planning ahead or dealing with the unexpected, we've got you covered.

As the way we mourn evolves, so does our strategy; we adapt to changing needs, especially in at-need funeral services. Our success stems from our exceptional team, their dedication, and our commitment to responsible business.

**The Role**

This permanent, full time position is responsible for ensuring consistent delivery of the highest levels of client service for the Simplicity Funeral brand. You will oversee the funeral service arrangements for Simplicity Cremation’s clients in their entirety from initial first calls, to tailoring funeral arrangements as well as liaising and coordinating internally with Funeral Operations and Crematoria to ensure the smooth running of service.

**Let’s take a closer look at what your day-to-day will look like**:

- Liaising with Funeral Operations and Crematoria to co-ordinate logistics and funeral service details on behalf of clients
- Supporting clients in arranging coffins, urn, floral tributes, music arrangements and visual media (webcasts, visual tributes and recordings) for funerals
- Engaging with internal and external customers professionally and confidently through different platforms
- Completing statutory cremation paperwork with clients and providing funeral and finance administration support
- Organising client’s music and visual media requirements directly with suppliers and being the main point of contact for all client’s queries and needs
- Reporting to the Simplicity Team Manager Daily/Weekly and Monthly on business processes
- Ensuring all notes, paperwork and client information is up to date, managing your own accounts and workload to ensure SLAs are met
- Monitoring and facilitating the safe and timely delivery of ashes to client’s

***Must haves we’re looking for in experience for this role**
- Experience working within Customer Service / Administrative positions
- Exceptional Customer Service and Communication skills
- Ability to adapt your approach to meet client needs (sensitivity, patience etc)
- Any experience in leadership or management would be highly advantageous
- Good Standard of Maths and English

**What you get from us**:

- £24,180 per annum
- 22-25 days holiday + bank holiday
- Pension Scheme
- X2 Life Assurance Company Discounts

**What are the next steps?**

**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

**#LI-RD1

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