Donor Coordinator

Hours: Full time (37.5hrs).

Based: Cheadle Royal Business Park, SK8 3SB

Semovo is a leading UK sperm bank, employing talented scientists and laboratory specialists who play an invaluable role in enabling women to realise their dream of starting a family.

Working with altruistic donors, we are proud to be the only sperm bank in the UK to have a network of clinics across Northern England, including Manchester, Liverpool, Leeds, Wigan, and Glasgow.

At Semovo, we prioritise the well-being of our donors, ensuring they feel appreciated and respected throughout their journey with us. Our commitment to providing unparalleled care sets us apart, earning us an excellent reputation with donors.

As an employer, we extend this same level of care to all our colleagues, offering a diverse, exciting, and supportive career. We take pride in our exceptional workplace culture, characterised by a loyal and dedicated team. We are committed to ongoing investment to support the growth and well-being of our colleagues and donors alike.

**ROLE SUMMARY**:
To provide a continuous, quality service to all donors by managing the donor journey and associated administrative responsibilities.

KEY RESPONSIBILITES:
- Maintain accurate diaries on electronic records system when booking appointments and ensure that donors are encouraged to attend.
- Keep up to date with current Semovo processes and contribute to continuous improvement.
- Keep electronic databases and logs up to date at all times.
- Ensure the administrative function of Semovo is carried out to the highest standard
- Key performance indicators will monitor your performance
- Maintain confidentiality at all times
- Adhere to regulatory guidelines at all times.
- Setting and reporting on KPI’s and producing monthly statistics, working closely with Managing Director
- Input into the ongoing development of the donor recruitment website.
- Work closely with RT’s (reproductive technologists) to ensure a smooth journey for all sperm donors.

**KNOWLEDGE**:

- Numerate
- Knowledge of relevant policies and procedures
- Knowledge of Health and Safety procedures
- Knowledge/awareness of sperm donation and fertility

**SKILLS**:

- Good verbal and non verbal communication skills
- Accuracy and attention to detail
- Computer literacy, good knowledge of Word/Excel
- Excellent organisational and timekeeping skills
- Ability to prioritise own workload on a daily basis using initiative
- Ability to communicate with the team
- Flexible and conscientious to become multi-skilled
- Good team working skills
- Ability to work well in a fast paced, high pressured environment
- Ability to deliver the highest standard of customer care/customer service

**BEHAVIOURS**:

- To present in a calm and professional manner at all times
- Flexibility and adaptability to meet the changing needs of the business
- Act in the best interest of Semovo and donors at all times
- Be an Ambassador for Semovo and sperm donation in the UK

**GENERAL BACKGROUND, EXPERIENCE & PROFESSIONAL QUALIFICATIONS**:

- The job holder is required to have previous experience in a similar/customer facing role.
- Previous administrative experience essential.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Administrative: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person