Head Receptionist

**Job Title**:Head Receptionist

**Location**:The Acorn Group Head Office - Bromley, Kent

**Brand**: The Acorn Group

**Salary**: Competitive Salary Package

**Hours**:Monday to Friday from 8am to 6pm

**About Us**:
Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by the Leaders Romans Group.

**Job Summary** and key responsibilities**:
Ensure the smooth running of the Reception at Head Office and to assist staff and guests when using the building. To identify and report maintenance issues within the building and to ensure excellent presentation of the building at all times.

**Key Responsibilities**:

- Opening/Securing of main building
- Open Reception. Check TV’s/Monitors/Dishwasher
- Purchase sundry items as required-newspapers/milk
- Receive and sort post
- Meet and greet visitors
- Signing in and hospitality
- Show visitors to meeting room or reception seating (staff member to tell you) If someone is taking a key you must sign the key out and then back in again.
- Manage booking of board rooms using online calendar.
- Set up board rooms ahead of meetings (liaise with relevant PA or staff member) Offer drinks throughout meeting ensure board rooms are clear after each meeting
- Regular walk around to check building and all appliances. Note any issues and report.
- Monitor the call out until problem is resolved.
- Receive staff complaints about the building, assess the problem and resolve.
- Testing of fire alarms. Check extinguishers Fire drill twice annually
- Report maintenance issues
- assist various departments in Particular property management -assistance with new lets
- Ad hoc duties include; banking, scanning, filing.
- Lunches. Teas/Coffees

**What are we looking for**:

- Have high standards of presentation both in self and surroundings
- Punctual
- Approachable and personable
- Dedicated and ambitious
- Previous administrative or reception based experience.
- Excellent telephone manner.
- Articulate.
- Confidence and accuracy in written word
- Be able to deliver a high level of customer service.
- Strong organisational skills of yourself and others.
- Team player.

**What we can offer you**:

- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Supportive and collaborative team environment

**Benefits**:

- Excellent opportunities for career progression.
- Structured Training & Support.
- Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
- Excellent parental leave & company fertility policy in place.
- Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders.
- Retail discounts.