Depot Operations Supervisor

7 months ago

Perth, United Kingdom apetito Full time

Overview:
**Who We Are**

Wiltshire Farm Foods have been cooking and delivering delicious and nutritious frozen meals for over 25 years. We are the UK's leading home meal delivery service, with a predominantly older and vulnerable customer base.

We have depots across the UK providing customer service call centre and distribution in a specific local geographic territory.

More than a delivery service, we make a real difference to the lives of our customers through providing excellent service and nutritious food delivered 6 days a week.

**The Role and the Team**

The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across:

- Customer Services
- Delivery fleet
- Cold store Warehouse

This role is 37.50 hours per week, working any 5 of 6 days (closed Sundays.)

We offer a competitive hourly rate of **£12.73 per hour (includes temporary cost of living allowance of 48p per hour)**

+ 33 days annual leave (including bank holidays)

+ company bonus scheme

+ a selection of other company perks including discounted meals

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative.

We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

**Responsibilities**:

- An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers.
- You will help to drive the consistent delivery of established processes and operational standards.
- You’ll track the team’s performance against achieving daily, weekly and monthly targets.
- Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role.
- The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance.
- You’ll be ready and willing to get involved in the day-to-day tasks if needed, including deliveries (so a full UK driving licence is essential.)

Qualifications/Personal Qualities:
This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.

**Essential Skills & Experience**:

- Experience in a supervisory role
- leading and motivating a team to achieve shared objectives
- Strong communication skills
- Customer service ethos
- Confident using IT systems
- Strong influencing skills
- Able to understand and influence KPIs
- Problem solving skills
- Full driving license

**Desirable Skills **& Experience**:

- Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
- Some knowledge of commercial / P&L / budget management
- Health & safety training
- Food safety training
- Coaching skills
- Experience of developing a team
- Experience of implementing operational policies and processes

**Personal Qualities**

A can-do attitude, a positive outlook, and the tenacity to deliver results.

A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.
- A strong leader who inspires trust in their team
- Can communicate well with everyone in order to deliver the ‘day job’
- Coaches the team to improve every day
- Takes accountability
- Sets the bar in terms of what is acceptable in terms of standards and service
- Fosters and develops strong working relationships within the team and the wider business
- Has a real passion for making a real difference in the community
- Ensures that the customer is at the heart of every decision
- Passion, energy, commitment, and the ambition to succeed
- Willingness to lead from the front - role-model the way and be ‘hands-on’ to support the team in carrying out their roles when required whether that’s driving a delivery van or picking in the cold store

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