Endoscopy Booking Clerk

3 months ago


Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

Endoscopy Booking and Scheduling Clerk
Endoscopy Department
37.5 hours per week
Band 3 - 12 month secondment

We are looking for self-motivated, highly organised individuals to join our Endoscopy Booking team supporting the endoscopy service in day to day office functions including, scheduler management, telephone handling, occasional typing, adding patients to the WL and general admin and clerical duties

You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department. Previous clerical experience, preferably in a healthcare setting, would be desirable. This post is varied and we therefore seek a self motivated person with good communication, organisational and interpersonal skills.

Responsible for the co-ordination and preparation of day clinics

Ensure all patients are added to the waiting list on the patient administration system.

Organise appointments on Hive for departmental and outpatient clinics using the partial booking system

Advise ward staff of patients preparation for intended endoscopy procedure and of patients appointment date and time in the Endoscopy Unit

Liaise with the Portering Service regarding inpatients transportation from ward to Endoscopy Unit

Liaison with medical/nursing staff regarding urgent appointments

Responsible for the co-ordination of out of hours waiting list initiative clinics without the supervision of the Unit Administrator Manager

Responsible for cancellation of clinics under instruction of Unit Administrator Manager

Responsible for dealing with patient enquiries including using initiative to appropriately handle sensitive issues

Suspend/cancel and tailor endoscopy lists according to planned medical/surgical leave

Record all types of referrals into the Endoscopy Unit

Ensure all data regarding patient attendance is recorded daily

Assist in the maintenance of office filing systems

Photocopying, duplicating and filing as required

To assist other sections of the department with similar duties at times of acute staff shortages

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Diversity Matters

We’re looking forward to hearing from you



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