Complaints Senior Advisor

7 days ago


Northampton, United Kingdom Pareto Full time

Company: Barclays
Job Title: Complaints Senior Advisor
Location: Northampton

**Salary**: £23k basic + Bonus scheme
REF: J13327
Sector: Finance - Payment Solutions
With roots tracing back over 300 years and with offices across 60 countries, Barclays retain historical precedent and a global presence that sets them apart from other graduate employers. Facilitating card transactions, Barclays enjoy a massive 93,000 businessand retailer relationships. They’re now looking for ambitious graduates to help keep delivering on their reputation for excellence.
Joining a team of likeminded graduates, the role of **Complaints Senior Advisor**is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation.
**Package**:

- A competitive basic salary of £23,000
- Quarterly Bonus scheme taking your total earnings higher
- Excellent scope for progression
- Great exposure with a major name in a lucrative, exciting industry
- Regular socials in a welcoming, inclusive environment
- Laptop and mobile
- Flexible working options

**Role**:
As a Complaints Senior Advisor you will offer end to end customer servicing and resolve customer dissatisfaction received across all areas of Barclays Payments Merchant Services.
Day to day accountabilities will include:

- Communicating daily with customers, maintaining strong business relationships
- Work with other areas across the business to put customer issues right and providing detailed feedback to support this
- Offer end to end customer servicing by completing a wide range of customer activities, regularly involving direct engagement with internal and external customers
- Deal with complaints where necessary to drive positive outcomes and then share best practice to mitigate further issues
- Identify and implement improvement opportunities to support improved customer servicing
- Support and improve customer journeys across account on-boarding, transaction disputes, financial queries / amendments and voice support

**Requirements**:

- Educated to degree level
- Possess exceptional communication skills, both written and verbal
- Excellent time management and organisational skills
- Self-motivated, with a strong desire to succeed
- Flexibility and resilience
- Team player, with the ability to work independently


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