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Underwriter 1
3 weeks ago
Underwriter 1
This is a key role supporting the Segment in the provision of a comprehensive underwriting administrative support in all aspects of the underwriting and sales administration of inspection and insurance quotations, enabling the team to achieve new business growth and revenue targets. The postholder will be required to undertake this role in line with the Company’s culture of service excellence and high technical standards
**Company**
HSB
**Location**
Manchester, United Kingdom
- Collaborate with team members to assist in the achievement of Segment service and
operational KPI’s- Contribute towards the achievement of profitable growth and revenue by pro-actively
supporting the segment in its growth and revenue strategies.- Identify new innovative approaches to maximise new and existing business growth in line with
2025 ambitions.- Pro-actively manage a caseload in line with assigned authority level and effectively underwrite
existing business cases, including analysis and compilation of data for referrals- Prioritise own renewal allocation, maintaining case retention and rates, and identify cross
selling opportunities so that team targets are achieved- Process adjustments accurately and promptly to ensure customer requirements are met.
- Pro-actively obtain underwriting surveys, ensuring through understanding of requirements and
take appropriate action as required- Develop and maintain effective trading relationships with customers through regular contact
and underwriting support in line with defined customer growth and revenue plans- Work collaboratively with team members to ensure effective loss ratio control by effectively
adhering to segment and business wide underwriting processes and strategies- Support and work collaboratively as directed with the Segment Leadership team, Customer
Trading Hub Manager and Team Leader to prioritise workloads within the Customer Trading
- HUB, to achieve good customer outcomes- Effectively manage and resolve broker and client queries in line with agreed internal and
external SLA’s, escalating where appropriate to ensure high levels of customer satisfaction and
- maximise customer retention.- Actively utilise current binding authorities, ensuring continuous professional development is
undertaken to develop technical/underwriting knowledge and skills to ensure the needs of the
- team, the business and its customers are achieved- Responsible for populating and updating HSB’s CRM (Microsoft 365 Dynamics) with all activity
and business interactions.- Attend relevant industry and market specific events, conferences and networking activities, to
raise HSB’s profile and market presence.- Ensure compliance with all internal and industry and regulatory requirements at all times.
- Undertake any team or business wide projects as required by the Segment Leadership team
and commensurate with role.
Key Skills and Experience
Essential- Customer relationship management
- Claims Handling
- Excellent Customer Service Skills
- Ability to meet tight deadlines and manage a busy workload
- Collaboration & teamwork
- Problem solving
- Excellent written and verbal communication
- Understanding of UK insurance market
- Results-Oriented
- Self-Motivation
Desirable- Understanding of International & construction/engineering insurance market
- Conflict handling experience
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