IT Support

3 weeks ago


Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time

Gloucester | On-site | Inside IR35 | 3 Month Initial Contract | Up to £130 per daY
- Support and setting up systems for new staff
- Dealing with new starter technical issues
- Acts as the routine contact point from all customers and users in relation to IT, receiving and handling requests for support.
- Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution within agreed service targets.
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate through clear escalation processes to 2nd or 3rd line teams.
- Maintains records, informs users about the process and advises relevant persons of actions taken.
- Assists with the development of quality standards, and applies these to track, monitor, report, resolve or escalate issues.
- Contributes to creation of support documentation


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