Polish Speaking Customer Service

3 days ago


Peterborough, United Kingdom JTH Recruitment Ltd Full time

Some of the duties include:

- Ensure that every aspect of processing and planning customer orders for delivery and installation are completed following standard operating procedures in an efficient manner.
- Provide daily comprehensive support for the Field Sales Team.
- Generate and process customer quotations,
- Engage with customers and liaise with the relevant departments to ensure the highest standard of customer service is always met
- Coordinate site visits and installations of customer’s orders.
- Ensure that all Complaints after the point of goods being dispatched are dealt with in an efficient manner and following procedures..
- Consistently manage both internal and external customer quotation, orders, enquiries and complaints ensuring all customer service is completed efficiently, effectively and to a standard that provides outstanding customer service.
- Liaise with other Departments to check the availability of stock and ensure that the customers receives clear and accurate information the supply and fulfilment of any confirmed order.
- Assist with customer shipping enquiries, ensuring customers receive clear and accurate information regarding the supply and fulfilment of their order.

The role is based just outside of Peterborough commutable from Market Deeping, Orton, Hampton, Werrington, Yaxley.



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