Shop Assistant

3 weeks ago

South Kensington, United Kingdom V&A Full time

We are seeking a proactive, approachable, visitor focused individual; a people person with a background in, or a passion for, delivering outstanding visitor experience in a customer service role.

**Responsibilities**
- Deliver exemplary customer service all the time, ensuring a visitor first approach.
- Must be detail oriented, accurate in cash handling and able to confidently process transactions using an EPOS system, following training.
- To play a role in the daily replenishment of stock, ensuring that procedures are correctly followed, and that stock is merchandised to the required standards.
- Serve customers at till point while offering upsells such as Membership or a V&A reusable tote bag.
- To ensure accurate and efficient operation of your till, ensuring company policies and procedures are always followed.
- To be knowledgeable of our brand and use your in-depth product knowledge to make the perfect suggestions.
- To understand and adhere to all procedural policies and standards required for the smooth daily operation of the branch.
- Ensuring the shop is clean and tidy and ready to welcome our shoppers
- Confident to approach customers, offer assistance, ask questions, and build a rapport to deliver what they are looking for and more.
- To participate in daily and ad-hoc housekeeping, ensuring the highest standards of appearance are maintained.
- Outstanding communication and interpersonal skills; an ability to interact positively with people, both staff and visitors alike.
- A reliable, punctual, and trustworthy team player who understands the importance of working as part of a large, dynamic team.
- Ability to operate with minimum supervision and able to adapt to new or changing situations, manage and prioritise multiple tasks.
- Must have a strong sense of responsibility and initiative in all tasks undertaken.
- Understanding of how to have a flexible approach to work within a busy operational environment.
- Experience of working in a fast paced, customer facing retail role, high-end customer or visitor facing role.

**The schedules we are looking to fill are**:
**Full time 37.5 hours/ average 5 days per week: Full flexibility required across Monday - Sunday**

**Part time 24 hours/ average 4 days per week: Full flexibility required across Monday - Sunday**

**When completing your supporting statement, please ensure you copy and paste and answer the following questions**:

- ** Please state which is your first preference in terms of hours per week. **_If you are open to both options, please state this also. Please note, most of the roles available are for 24-hour positions._
- ** Describe a time when you were working in a high-pressure environment: how did you manage your time, what was your role and how did you resolve any issues that arose?**:

- ** What key interpersonal skills do you believe would be essential for this role and how would you deliver them to provide an outstanding visitor experience?**:

- ** Describe a time when you worked as part of a team to overcome a challenge. What was your role in the team, what was the challenge and what did you learn from the situation?

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