Customer Service Representative
3 weeks ago
We are seeking a professional and experienced Customer Service Representative to join a medium-sized team at their offices in Crewe. (_Note: _after the initial training period you can work remotely 2-3 days a week.)
**Hours**:Monday - Friday 9:30-5:30 pm with 1 Saturday per month (day off in lieu)
**Responsibilities**:
- Deliver excellent customer service to new and existing customers by efficiently & confidently managing inbound calls and achieving customer satisfaction.
- Use all customer contacts as an opportunity to identify customer needs and voices of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practice.
- Target retention of business through customer care and efficient service.
- Instigate & drive through process improvement initiatives to make us the easiest to do business with.
- Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.
- Timely and accurate administration work, including recording of full notes on all systems.
- Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.
**Key skills and experience required**:
- Passion to deliver excellent customer service
- Maths & English GCSE (C+)
- Confident and professional telephone manner
- Friendly and able to communicate at all levels
- Excellent organisation skills
- Good working knowledge of basic computer programs
- Proven ability to adaptable to change
- Team player
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
-
Customer Service Representative
2 weeks ago
Crewe, United Kingdom Gibson Hollyhomes Full time**Customer Service Representative** **£22,000** **Crewe** **8:00-16:30 - 12:00 on Friday** My Client is a well-established, dynamic Engineering business who lead the way in their respective industry. They are looking for individuals seeking to further their skillset and career within a company that will help you grow with the company. This job will be...
-
Customer Service Representative
2 weeks ago
Crewe, United Kingdom The Boulton Group Full timeThe Boulton Group is a parent company of several separate companies, consisting of Global Payroll, Digital Marketing agency, Luxury travel & Events company and Hospitality. Optimum Pay Group, part of The Boulton Group is a global payroll provider, paying thousands of people every week, our world class service and relationship building is key to the role so...
-
Customer Service Representative
4 weeks ago
Crewe, Cheshire East, United Kingdom Forrest Recruitment Careers Full timeForrest Recruitment Careers is seeking a skilled Customer Service Representative to join their team in Crewe. The ideal candidate will have excellent communication skills and be able to provide top-notch customer service.The successful candidate will be responsible for handling a shared inbox of approximately 200 incoming enquiries, working closely with a...
-
Customer Service Representative
4 weeks ago
Crewe, Cheshire East, United Kingdom beBee Professionals Full time £25,000 - £35,000Job SummaryWe are seeking a motivated and enthusiastic Customer Service Representative to join our fast-paced environment. As a key member of our team, you will be responsible for delivering excellent customer service and contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support in a timely and...
-
Customer Service Representative
3 weeks ago
Crewe, United Kingdom Air Products Full time**Who are we** At Air Products, we specialise in Industrial Gas and we've been helping our customers to become more productive, energy efficient and sustainable for more than 80 years. We are seeking a customer service representative to join our customer focused friendly team. Our Customer Service Specialists work 37.5 hours a week between 8am - 5pm,...
-
Customer Service Representative
3 weeks ago
Crewe, United Kingdom Air Products Full time**Who are we** At Air Products, we specialise in Industrial Gas and we've been helping our customers to become more productive, energy efficient and sustainable for more than 80 years. We are seeking a customer service representative to join our customer focused friendly team. Our Customer Service Specialists work 37.5 hours a week between 8am - 5pm,...
-
Customer Service Representative
3 weeks ago
Crewe, Cheshire East, United Kingdom RCM Recruitment Ltd Full timeTelesales Specialist Role SummaryThis is an exciting opportunity to join RCM Recruitment Ltd as a Telesales Specialist. In this role, you will be speaking with existing customers who have already made online purchases, aiming to upsell and cross sell products rather than engaging in cold calling. This position offers a relaxed office environment where you...
-
Crewe, Cheshire East, United Kingdom Acorn by Synergie Full timeWe are looking for a highly skilled and fluent Italian-speaking Customer Service Representative to join our team at Acorn by Synergie. As a Customer Service Representative, you will be responsible for providing exceptional support to customers in Italy.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...
-
Customer Service Representative
3 weeks ago
Crewe, United Kingdom The Boulton Group Full timeThe Boulton Group is a parent company of Several separate companies, consisting of Global Payroll, Digital Marketing agency, Luxury travel & Events company and Hospitality. **Optimum Pay Group,** part of The Boulton Group is a global payroll provider, paying thousands of people every week, our world class service and relationship building is key to the role...
-
Crewe, United Kingdom Acorn by Synergie Full timeJob DescriptionWe are looking for a skilled Customer Service Representative with fluency in Italian to support our growing team.The successful candidate will be responsible for delivering exceptional customer service, building strong connections with customers through emails, live chat, and inbound calls, and ensuring a seamless experience.To excel in this...
-
Customer Acquisition Representative
2 weeks ago
Crewe, United Kingdom Work Lyf Group Ltd Full timeJob Title: Customer Acquisition RepresentativeJob Summary:We are seeking a highly motivated and results-driven Customer Acquisition Representative to join our sales team at Work Lyf Group Ltd. As a key member of our team, you will be responsible for generating new business leads and converting them into sales. If you have a passion for sales and customer...
-
Customer Service Representative
4 months ago
Crewe, Cheshire East, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Crewe, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
2 weeks ago
Crewe, United Kingdom Kelly Services Full time**Role**: Customer Service **Location**: Crewe **Salary**: £33,886 (please note the salary will be pro rata, this is the full time wage) **Contract**: 6 months **Hours**: 3 days per week (3 full days OR Monday - Friday, 10am - 2pm/3pm) Our client has an exciting opportunity for a senior customer service advisor to work part time. You'll be acting as the...
-
Customer Service Representative
7 months ago
Crewe, United Kingdom UR.co.uk Full time**Hours**:9am - 5.30pm 5 days out of 6 Monday - Saturday We are looking to recruit an experienced and organised **Customer service advisor** for our team based in Crewe **Key Responsibilities**: - Answering customer messages on multiple marketplaces and websites - Working with suppliers to resolve delivery and order issues - End to end customer service -...
-
Customer Service Representative
3 weeks ago
Crewe, United Kingdom UR.co.uk Full time**Hours**:9am - 5.30pm Monday to Friday We are looking to recruit an experienced and organised **Customer service advisor** for our team based in Crewe **Key Responsibilities**: - Answering customer messages on multiple marketplaces and websites - Working with suppliers to resolve delivery and order issues - End to end customer service - Building rapports...
-
Customer Service Representative
3 weeks ago
Crewe, United Kingdom Buyur LTD Full time**Hours**:9am - 5.30pm Monday to Friday We are looking to recruit an experienced and organised **Customer service advisor** for our team based in Crewe **Key Responsibilities**: - Answering customer messages on multiple marketplaces and websites - Working with suppliers to resolve delivery and order issues - End to end customer service - Building rapports...
-
Customer Service Representative
3 weeks ago
Crewe, Cheshire East, United Kingdom Sureserve Group Full timeSure Maintenance, part of The Sureserve Group, is a leading provider of market-leading compliance and energy services across the UK. With over 3,200 employees working from more than 20 offices, we are committed to delivering exceptional results.About Sure MaintenanceWe are a heating and hot water specialist with over 40 years of successful delivery and a...
-
Customer Service Representative
4 weeks ago
Crewe, Cheshire East, United Kingdom SSP Full timeAbout UsAt SSP, we are passionate about delivering exceptional food and drink experiences to our customers. Our team of experts is dedicated to providing a warm welcome and ensuring that every visit is memorable.Role OverviewThis role involves working as part of a dynamic team in one of our food and beverage outlets. You will be responsible for providing...
-
Customer Experience Representative
4 weeks ago
Crewe, Cheshire East, United Kingdom Dreams Full timeAre you passionate about helping others find their perfect bed? Join our team at Dreams, the UK's most loved bed retailer, and become a Customer Experience Representative.Job ResponsibilitiesYou'll play a key role in providing exceptional customer experiences and contributing to our sales success. Your main responsibilities will include:Building...
-
Customer Service Representative
3 weeks ago
Crewe, Cheshire East, United Kingdom Perfect Placement Full timeAbout the Role:We are seeking an experienced Warranty Claims Advisor to join our client's team in Crewe. This is a fantastic opportunity for someone looking to progress their career in the automotive industry.Main ResponsibilitiesProvide exceptional customer service to authorized repair networks and consumers regarding maintenance plans.Manage repair...