File Handler Assistant
3 weeks ago
Keoghs are seeking a File Handler Assistant to take responsibility for elements of file handling. The File Handler Assistant will support the Lead File Handler in the settlement of cases and the closure of files within agreed SLA’s.
**Key Accountabilities**
- Acknowledging instructions, initially liaising with client’s, Court and parties;
- Drafting appropriate Court documentation;
- Filing appropriate documentation at Court and serving upon any third parties where applicable;
- Liaise with the Insured and witnesses with a view to drafting witness statements;
- To undertake negotiations with the Claimants solicitors to achieve a rapid and appropriate settlement;
- Obtain additional information and/or documentation from the insurer client and/or third parties to progress the negotiations;
- Follow up on outstanding instructions and other actions to ensure that responses are received within required timescales;
- Obtaining additional information and/or documentation as required from parties;
- To provide general assistance and ad hoc duties to support the lead File Handlers as and when required;
- To ensure all case management and matter information is inputted on to the system in a timely and accurate manner to ensure completeness of records and to ensure accurate reporting of information to our clients;
To ensure compliance with the SRA Standards & Regulations
Working Hours
21 hours per week
Primary location for this role is Bolton, Parklands Office.
**Experience, Skills and Qualifications**
- Some experience of working within a legal environment or alternatively holds an appropriate qualification
- Experience of negotiating with and influencing 3rd parties to obtain information
- Strong organisational skills, together with the ability to prioritise their workload
- Able to effectively work to set deadlines
- Dealing with calls and enquiries from customers, suppliers and/or the public.
- Gathering and recording information
- IT Literate
Experience of using a Claims/Case Management system.
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together
**Contract Type**
- Fixed Term
**Area**
- Personal Injury and Jurisdictions
**Sub Area**
- Part 8
**Office**
- Bolton - Parklands
**Closing Date**
- 13 May 2024
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