Customer Service Administrator

2 weeks ago


Preston, United Kingdom Adecco UK Full time

Fabulous job

Fabulous company

Fulwood

upto £23,500

Some roles have immediate starts some will allow notice

To provide an exceptional service to our customers in all aspects of their mortgage related dealings

To provide an inbound and outbound telephone support line to intermediaries and the end consumer.

To help intermediaries with technical enquiries, from product criteria to KFI creation and case updates as necessary.

To deal with all aspects of post-completion mortgage administration in line with agreed service levels, policy and criteria for both consumers and intermediaries.
***

**Principal Accountabilities***

To be responsible for the management of a caseload, covering a variety of work-types, to ensure intermediary and consumer queries / issues / administrative requests are dealt with efficiently and within agreed service levels. The following areas are some of those covered within, but not limited to, this role:

- Inbound/ Outbound support line for intermediaries and customers
- Management Information
- Illustration Creation
- Procuration Fees and all tasks associated
- Cashbacks and all tasks associated
- Redemptions
- Insurance
- Annual statements
- Deaths / long-term care
- Ground rent / title queries
- Retentions

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Julie Cameron



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