Cross Hire Desk Administrator

3 weeks ago


Peterborough, United Kingdom Manpower Full time

Manpower are pleased to be recruiting a cross hire desk administrator on an immidiate start.

Job purpose: To provide co-ordination for all new cross hire deliveries & collections, post-delivery customer support and administration support

Operational roles and responsibilities: To ensure that all cross hire items are ordered, delivered, & collected in line with the standard operating procedures. Liaising with suppliers to ensure this happens & liaising with Sales to ensure margins are maintained.

Main tasks:

- Liaising with all departments and depots at all levels to enhance the customer experience & to maintain profit margins
- Liaise with suppliers reference shortages/missed deliveries/quotes/availability/POD/POC
- To deal with customer enquiries regarding cross hired items
- Audit all cross hire items on contract including assessing margin
- Rectifying contractual anomalies
- Send hire contracts to customers
- Raise supplier purchase orders
- Generate cross hire number for allocation
- Allocate cross hire numbers to contract
- Action the due for delivery report daily to monitor allocating & putting cross hire items on hire
- To complete month end receipting
- Action the OHNC report daily to maintain the cross hire items on contracts
- Ensure damages are invoiced in accordance with procedure
- Resolve customer/vendor invoice queries
- Raiseadhoc invoices/credits
- To maintain structure & responsibility regarding workload in the office in line with business needs
- To work in a safe and sensible manner within the boundaries of the Company Health and Safety Policy and any additional site restrictions
- Conflict resolution - internal and external
- Managingall inbound calls from customers and regional offices
- Cash Collection -overdue customers
- Scanning all mandatory documents to Paperless
- Generaladministrative tasks as required
- To work in line with Company Standard Operating Procedures

**Personal Characteristics**
- Must be organized and methodical, able to prioritize work load and must be capable of managing own time in order to meet deadlines
- Must have an eye for detail, and have numeracy skills
- Must be able to work effectively as an important part of the team
- Needs to play a supporting role to the supervisor
- Must work with a pro-active attitude and a high level of customer service
- Be a good team player
- Strong work ethic; self-starter; results orientated
- Good ability to plan, anticipate & react positively
- Good communication and relationship building skills
- Excellent customer service skills
- Ability to work in an operational/functional matrix organisation
- Work to a high quality standard both as part of a team, and when working individually

**Work Experience**
- Customer Service
- Sales Administration
- Administrative skills
- Ability to work under pressure
- Used to working in a busy environment and operating as a team member and using own initiative to solve problems
- Working to targets
- Has proven experience and ability to work effectively with internal and/or external customers

Working hours - Monday to Friday 8:30-5pm


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