1st Line Support
2 weeks ago
Permanent
£25,000
Are you an eager and proactive tech-minded person with experience in customer service? If so this could be the ideal opportunity for you
Working from modern offices, providing remote support with the opportunity to get desk-side with users, you will have an exciting and varied working week supporting a wide range of the latest technology solutions.
THE ROLE
To provide office-based 1st line telephone and remote access support for a wide range of I.T. issues.
To provide professional on-site support to and installations for a wide range of clients. To complete all electronic and manual knowledge base records as required.
Provide end-user training where required.
**Requirements**:
Good diagnostic skills
Good communication skills and excellent telephone manner
Experience of ticketed remote support environments
Knowledge of Microsoft desktop operating systems (XP, Vista, Windows 7)
The role sits within a recently established, in-house, support team and presents an opportunity for an experienced and qualified engineer who is looking to join a stable and expanding organisation. Although looking for a qualified and experienced professional the organisation provide excellent personal development opportunities including training and exposure to new technology as well as the chance to progress within an expanding company.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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