Ward Clerk

University Hospitals of Leicester NHS Trust

Renal, Respiratory, Cardiac and Vascular CMG

Leicester Haemodialysis Unit

at Leicester General Hospital.

Band 2 Ward Clerk -full time

The Leicester General Haemodialysis unit is looking for someone who would like to join the haemodialysis unit ward clerk team, and also willing to move and work with the team to the new Haemodialysis Unit site in South Wigston.

You will need to be friendly and approachable with excellent communication and organisational skills and with the ability to demonstrate effective team work. We are a busy unit with 174 patients who regularly attend in an out patients capacity. You will work together with other ward clerk in this area. The applicant should be computer literate and have the ability to work in a confidential manner.

You will be required to work on your own as well as being part of a team and being able to respond to changing priorities. Previous experience within a healthcare setting would be desirable but not essential.

Organising inbound and outbound transport of haemodialysis patients is one of the main job for this post. You are required to be able to prioritise workload, good time keeping and a polite courteous telephone manner and excellent customer service skills are essential.

Informal discussion and/or visits welcomed by contacting

Mary Jane Balibalos 0116 258 4133 or Emma Evans 0116 258 4770

Main duties of the job

Undertaking reception duties, dealing with hospital staff, patient, relatives and member of the public in an efficient, polite and courteous manner. Answering queries and communicating complex information where there may be barriers to understanding. Organising the inbound and outbound transport of haemodialysis patients and ensuring patients attend the haemodialysis on time, maintained confidentiality and privacy at all times.

Working for our organisation

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)

Detailed job description and main responsibilities

1. To treat all parents visitors and colleagues with courtesy and respect: maintaining confidentiality at all times.
2. Answer ward clerk phone and nurse’s station phone; deal with any problems and queries.
3. Liaise with all clinic co-ordinators to inform them of all the new patients we receive to make sure they get clinic appointments. Also working with them to change any clinic times/dates to help patients.
4. Deal with transport every day. Book transport for patients. Check patients transport every day. Deal with any issues that arise. Update addresses, times, contact details and addresses. Liaise with drivers. Escalate any serious incidents. Keep in contact with transport control team.
5. Help everybody with any issues such as IT problems, transport issues and work related problems as much as we can.
6. Change thermometers batteries and take broken ones to medical physics.
7. Take blood forms to pathology and take blood glucose monitors when broken to replace.
8. Take broken equipment to medical physics and collect any items ordered for the arrest trolley.
9. Check the Ward Clerk book every morning for the lists of jobs left for us to do. Complete these jobs every morning.
10. Print off inpatient lists from patient centre and check which of our patients are inpatients. Update the whiteboard and cancel any transport.
11. Friday MDT changes. Ensuring patient’s outpatient’s appointments are dealt with accordingly and transport is changed and they are informed. Any new patients we need to make new patient nursing folders, blue folders, add as a Ward attender on patient centre and add to ICE. Make sure the next weeks allocation is written correctly and amend if not.
12.