Shop Assistant
3 weeks ago
Herne Bay | On premise | Voluntary
Permanent | Part-time / Volunteer | MSC243
The Free Shop on Herne Bay High Street is the busiest shop in the town.
Receiving 100s of bags of donations and 100s of customers daily (Monday - Saturday). The amount of donations that come each day has saved over 7,000 tonnes of CO2 going into the atmosphere over the last 12 months, which gives you an idea of how busy the shop can get. The team that volunteers in the free shop works really hard to keep the donations processed and put out on the shop floor and to keep the shop tidy and clean as there is a constant stream of visitors all through the day.
**Hours**:9 am - 5 pm - Monday to Saturday
**Frequency**: This can be flexible as there are many volunteers wanting to help in the free shop, but we would suggest at least one shift per week.
**Key Parts of the role**
- Sorting through donations. Keeping the shelves and rails full of stock.
- Helping to keep the shop tidy, removing rubbish and clearing up spillages. Keeping communal areas tidy.
- Helping to open up and close the shop, moving food bank items from the community café to the Free Shop.
- Also, electrical items that come in get moved to our store for testing, so it may involve delivering and collecting these from the other end of the high street from time to time.
**What good looks like**
- Greeting each customer with a friendly, open-minded attitude.
- Staying calm under pressure and no matter how busy it is thanking every person for their donation.
- Be reliable and respond to messages on the community WhatsApp group when extra help is needed.
- Remembering our core principles of no judgment, equality and compassion when dealing with members of the public.
- Also, if someone can’t find something, keep a note of it in the day book, and when one comes in, contact them.
**Training**
For this role, all training is done on the job by the volunteer manager and directors. If appropriate, customer service training might be offered.
Job Posting Volunteer Shop Assistant in Herne Bay advertised on The JobsBoard.
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