Receptionist

7 months ago

Ashford, United Kingdom Elite Community Ultrasound Ltd Full time

**About us**

Elite Community Ultrasound Ltd is a small business in Ashford. We are professional, agile, professional, and our goal is to provide the best care and services to all communities..

Our work environment includes:

- Modern office setting
- Growth opportunities
- On-the-job training
- Flexible working hours
- Safe work environment

Elite Community Ultrasound is a UK’s fast growing ultrasound scan service provider which was established in 2017. The company has been delivering high quality diagnostic medical ultrasound services in the heart of community by working in partnership with its clients who have been awarded with NHS contracts from the South to the North of England. We are always committed and dedicated about the wellbeing of our community and constantly working on it.

We are aiming for a 7-day service (8am-8pm excluding bank holidays) in order to provide better service to our service users.

**Job Overview**

We have an excellent job opportunity for a clinic Receptionist/Administrator for our first ultrasound scan clinic. This is a demanding role comprising a wide range of duties. As the first point of contact for our company, the Receptionist plays a crucial role in providing excellent customer service and creating a positive impression for visitors and callers.

**The Role**

You will use your experience and expertise in the management of facilities for the organisation's benefit, while improving your knowledge and skills, by reporting to the clinic manager/leader. In order to support the daily operations of the Elite, it is necessary to acquire strong procurement, negotiation, and interpersonal skills.

**Duties and Objectives**
- Provide overall supervision of the clinic and reception area.
- Organise documentation and equipment for Ultrasound Practitioner/Consultant Radiologist working from the clinic.
- Ensure all clinical paperwork scanned and uploaded to inhouse systems within required SLAs.
- Maintain stationary supplies, medical and non-medical to ensure the smooth day to day running of the clinic and administration functions.
- Meet and greet visitors to the clinic.
- Deal with incoming and outgoing mail and deliveries and co-ordinate courier services as and when required.
- Make efficient use of the in-house systems.
- General administration with the clinic.
- Daily/Weekly/Compliance/Security checks as specified in Clinic Reception and administration handbook.
- Liaise with Management to maintain a safe working environment.
- Assist with colleagues work during absences.
- Provide cover for other clinics as and when required.
- Attend meetings and training sessions as required.
- Resolving patients’ financial queries and processing payments.
- Taking and managing client bookings, dealing with confidential information
- Supporting the doctors and clinical team on projects
- Processing sales invoices
- Setting up new patient accounts
- Producing letters to GPs involving medical terminology.
- Providing full support to Sonographers performing Ultrasound scans for patients.
- To undertake the care and reassurance of patients undergoing ultrasound scans in a professional and empathetic manner including acting as a chaperone for any required ultrasound scan.
- Set up and tidy of clinic room prior to clinic commencement.
- Collection of patients from waiting room and escorting them into clinic.
- Adhering to patient confidentiality always and complying with Data Protection.
- Establish and maintain good working relationships and communication with GP staff and deal with any clinic setting issues.
- Willingness to undertake any other tasks and duties, which may be delegated from time to time.

**Qualifications, Experience / Personal Specification**
- Good standard of Education i.e. GCSE’s or equivalent.
- Strong communication and organisational skills. Ability to learn new systems.
- Strong computer and processing skills. Strong knowledge of Microsoft Office, Outlook, and Word & Excel.
- Attention to detail.
- Able to work well individually and as part of a team.
- Well organised with a methodical approach to work
- Able to work to deadlines.
- Ability to be sympathetic and empathetic.
- Seeks constant improvement in own performance.
- Team player, punctual, good attendance levels.
- Ability to work on own initiative and to problem solve. To remain calm under pressure.

The post holder must maintain the confidentiality of information about patients, clients, staff.

**Job Type**: Zero hours contract

Pay: £18,321.00-£22,041.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 12 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Loyalty bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In pe

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