Customer Relations Officer

5 days ago


Bedford, United Kingdom Tate Full time

Complaint Handler

£9.74 per hour

Temporary 2 months initially but likely to extend

09:00 - 17:00 Monday - Friday

Home Working

Duties and Responsibilities:

- Follow step by step process from first point on contact
- Record information received from customers accuratelyResolve complaints with a professional and positive mannerEnsure you follow Data Protection and Financial conduct guidelines
- Support customers with all queriesMake refunds to customers
- Liaise with approx. 30 customers daily

**Requirements**:
Strong communication skills both verbal and writtenMust have customer service experiencePrevious complaint handling experience desired but not essential
- Ideally you will have worked with regulated complaints (FSA)
- Attention to detail- Professional and positive telephone manner
- Team playerEfficient on Microsoft office

Tate is acting as an Employment Business in relation to this vacancy.



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