Learning and Information

6 months ago


Islington, United Kingdom Veesupportservices Ltd Full time

**CUSTOMER FOCUS**
- To provide high quality, customer focused Library and Heritage Services.
- To carry out day to day duties connected with customer care and/or the maintenance and supply of stock as directed
- Public service routines including shelving, shelf tidying, using ICT to issue and discharge borrowed items, register new users, telephone answering, and using a till for calculating charges and giving change.
- To use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner
- Deal with enquiries by providing accurate information and by referring on to other sources or colleagues as appropriate.
- Adhering to good standards of customer care at all times.
- Carry out routine aspects of library interloans procedures.
- To promote social inclusion in all aspects of service delivery.
- To assist in reader development and promotional activities including story reading and rhyme time activities with children of all ages.

**MANAGEMENT AND ADMINISTRATION DUTIES**
- Input to bibliographic databases as required.
- Unpacking, checking and servicing new materials and/or the repair and preparation of stock
- Assisting in purchasing routines as necessary.
- Take responsibility for day-to-day management of a service point as required.
- Assist in staff training and supervision as necessary.
- Produce routine statistics as required, and other clerical and administrative duties as necessary.

**GENERAL**
- To carry out duties and responsibilities in line with the Council’s health and safety policy and relevant health and safety legislation.
- At all times carry out responsibilities and duties with due regard to the Council’s Dignity for All Policy.
- Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.
- To take responsibility for own personal development and professional awareness.
- To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager.
- To work in a corporate, co-operative and collaborative way with other Council officers.
- To work effectively within teams and take responsibility for constantly trying to improve the overall performance of the Library and Cultural Services
- To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.
- To use, and assist others to use, information technology systems to the benefit of the service and its customers.
- Ensure that all services within the area of responsibility are provided in accordance with the Council’s commitment to high quality service provision to customers.

**Job Type**: Temporary contract
Contract length: 3 months

**Salary**: £16.36 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking

**Experience**:

- working in Libraray: 1 year (required)
- Administrative: 1 year (required)
- IT: 1 year (required)

Ability to Commute:

- islington (required)

Ability to Relocate:

- islington: Relocate before starting work (required)

Work Location: In person



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