2nd Line Support
2 months ago
**2nd Line Support / 2nd Line Service Desk Engineer**
**Type: Permanent**
**Location: Sevenoaks - Office based role**
The role is to join the Service Desk team within a wider IT team.The IT Team is responsible for all aspects of IT across the business, covering User Support, Infrastructure, Network, Security, Data and Development team.
**Experience**:
- Experience working within an IT Service Desk
- Microsoft Technologies e.g. Active Directory, Office 2016, 2019, O365
- Strong IT troubleshooting skills
- Legal Software beneficial e.g. iManage, Aderant, Bighand
- Progression of 2nd Line tickets passed through the Service Desk
- IT Support and Hardware Deployment for your designated location
- Accuracy of Data used to define, troubleshoot and close tickets passed through the ticketing system
2nd Line Support/2nd Line Support Engineer/Second Line Support/Second Line Support/IT Support Analyst/IT Support Technician/IT Support Engineer/ Technical Support Engineer/ IT Engineer/2nd Line Support/ IT Support// Desktop Support /IT Technician / / ITService Engineer / Support Technician / Technical Support /IT Systems Engineer / IT Systems Support /First Line/Second Line
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