Storyteller (Giants & Carrick)

3 weeks ago

Bushmills, United Kingdom National Trust Full time

Giant’s Causeway property welcomes visitors from all over the world and we have an exciting opportunity to join us in the storyteller team. Working within a bustling atmosphere as part of a passionate team this role plays a core part in providing fantastic customer service.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Hours are flexible to meet operational needs and you could be working 5 days out of 7 including weekends and Bank/Public holidays.

What it's like to work here:You'll be based at Giant’s Causeway but may be required to work across other sites. Flanked by the wild North Atlantic Ocean and landscape the Giant’s Causeway is set in Northern Ireland's only World Heritage Site surrounded by dramatic cliffs, for centuries it has inspired artists, stirred scientific debate, and captured the imagination of all who see it. You’ll be part of the team who welcomes and engages with our visitors from all over the world to this special place. You'll engage with all our visitors to inspire support through membership and help visitors to enjoy their day.

To find out more about the location, please visit: Giant's Causeway | National Trust

What you'll be doing:As the largest conservation charity in Europe, we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a member of the storyteller team, it’s your role to ensure that the welcome our visitors receive is perfect and that they have an amazing experience.
You'll support the Visitor Experience Officers by providing guided tours to the Causeway, engaging with visitors at the Visitor Services Desk and ensuring our visitors receive a warm welcome. You'll deal with customer enquiries to help them enjoy their visit. Understanding how and why we engage our supporters is key. Working with our spirit of the place, you’ll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do. You’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent.

Who we're looking forThis job is all about ensuring our visitors have a great experience. To be fantastic in this role, you’ll need to;
- You'll be delivering guided tours and bespoke experiences with flair, so you'll need to be able to hold a space and engage with a mixed audience and deliver demonstrations.
- Be able to assist in the delivery of new events and activities.
- Gain feedback to help identify new opportunities.
- Have great people skills, enabling good working relationships with those in your team and across the property.
- Prioritise the well-being and safety of our visitors in the outdoor environment, and confident to be a first aid responded for the site on a rota basis.
- Be able to carry out day-to-day safety checks across the wider site.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (780 hrs py)

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