Team Leader/supervisor

6 months ago

Sheffield, United Kingdom Bandai Namco Amusement Europe Ltd. Full time

Job Title: Team Leader

Reporting To: Deputy Manager (DM) and General Manager (GM)

OVERALL DUTIES: To provide support to management of the shop, including managing our sales team, setting sales targets, providing on-the-job training, maintaining the safe operation of machines, and ensuring that the customer experience at our retail locations is of the highest quality. All of these protect the brand image of Bandai Namco. In the absence of the GM/DM, assume on a temporary basis the roles and responsibilities of operating the shop.

Personnel & Administration
- Ensure all staff maintain high standards of customer service.
- Keep the store well-maintained, clean, and visually appealing.
- Ensure all paperwork that you are responsible for is correctly completed, including e-Learning.
- Assist the DM and GM with staff development, such as:

- Notifying staff about future developments.
- Conduct disciplinary interviews and uphold procedures.
- Carry out appraisals to maintain staff and shop performance using Key Performance Indicators (KPIs).
- Support all site departments i.e. tills, arcade areas, shop floor retail, food outlets, Gashapon, game promotion, etc.

Training and Induction
- Ensure induction and training of new and existing staff is carried out and understood.
- Always ensure both you and all staff are up to date on their e-Learning.

Security
- Ensure the overall safety and security of customers, staff, equipment, and premises.
- Ensure that any customer problems/complaints are dealt with, with courtesy and efficiency - prioritising de-escalation.
- Liaise with Security.
- Monitor all staff below DM and ensure that their behavior is within the confines of the Company's security procedure.
- Ensure all back office areas are secure at all times.
- Make certain that all house rules are adhered to at all times.
- Ensure that correct procedures for opening and closing the shop are adhered to at all times.
- Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
- Securely manage store inventory.

Cash Collection
- Ensure all income collections are performed, and accounted for, at specified periods.
- Take an active part in Cash Collections, with strict adherence to procedure.
- Actively monitor staff involved in cash collections for safety and security.
- Verify that the correct cash is banked according to collection / cashing up procedures, and that the appropriate documentation is completed correctly.

General
- Ensure that all machine faults are reported immediately and through the correct channels.
- Work with the store management team to achieve sales targets and meet performance goals.
- Assist in inventory management, including receiving, stocking, and organising merchandise.
- Work with management and colleagues to identify opportunities to increase the area’s market share of trade within the locality.
- Work on promotions, themed events, exhibitions etc. Occasionally these may be off site.
- Provide back-up and assistance in dealing with problem customers.
- Maintain a strong culture of punctuality.
- Contribute to a positive and inclusive team environment.
- Adhere to policies and procedures as outlined in the current Company Handbook, your Contract and what you have been trained in by management.
- Adhere to all Gambling, Health and Safety, Food and Hygiene compliance and legislation at all times. Seek assistance where there is any room for doubt.
- To report any incidents to management straight away.
- Ensure all staff maintain a professional appearance with proper conduct at all times, including the enforcement of uniform standards.

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising experience: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)

Work Location: In person

  • Team Leader/supervisor

    5 months ago

    Sheffield, United Kingdom Creams Franchising Ltd Full time

    We are looking to recruit a full time **Team Leader/Supervisor** for our Creams Café in Sheffield. As a Team Leader/ Supervisor you must be flexible and available to work a variety of shifts that will include Weekend and late evening shifts until 23:30pm **Previous experience in a supervisory role in a café style or Quick Service Restaurant business is...

  • Restaurant Team Leader

    2 weeks ago

    Sheffield, Sheffield, United Kingdom COSMO Restaurant Group Full time

    COSMO Authentic World Kitchen is an exciting brand to join as we continue to expand our global dining experience throughout the UK and Ireland. We are looking for a talented Restaurant Team Leader - Senior Supervisor to lead our high-volume restaurant teams and deliver exceptional customer service.Salary: £35,000 - £45,000 per annum (dependent on...

  • Retail Store Supervisor

    5 months ago

    Sheffield, United Kingdom Mamas & Papas Full time

    **Retail Store Supervisor / Team Leader**: **Stores**: **Sheffield, Meadowhall (Mamas & Papas at Next Home)**: Mamas & Papas at NEXT nr Meadowhall, Sheffield Vulcan Road Meadowhall Sheffield S9 2YL **Overview**: Our store teams, are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust. Whether it be...

  • Team Leader

    6 months ago

    Sheffield, United Kingdom SSP Full time

    **About the Role** **Team Leader at Burger King - Sheffield Station** **Everyone regardless of age starts on **£11 **per hour** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes,...

  • Team Leader

    5 months ago

    Sheffield, United Kingdom SSP Full time

    **About the Role**: **Full Time Team Leader - Starbucks - Sheffield Station** We are looking for **Team Leader** to join our Starbucks** at Sheffield Station.** As a Team Leader you will work a variety of shifts between **5am and 8pm, including weekends.** **Responsibilities for Team Leader**: - Leads the shift and motivates the team to drive sales -...

  • Team Dining Supervisor

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Gather & Gather Full time

    Team Dining Supervisor - SheffieldAre you passionate about delivering exceptional customer experiences? We are currently recruiting for a Team Dining Supervisor at Gather & Gather, a leading workplace catering expert in the UK and Ireland. Location: Southampton Working pattern: 37.5 hours, Monday to Friday As a Team Dining Supervisor, you will be responsible...

  • Team Leader

    5 months ago

    Sheffield, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a **Team Leader** to join our team based in **Sheffield.** The role of the Team Leader is to assist with contract performance, staffing, conduct and quality and standards. Patient care will be at the forefront of your mind at all times and deliver these values to the team. The Team Leader will assist on the road with the...

  • Team Leader

    6 months ago

    Sheffield, United Kingdom SSP Full time

    **About the Role**: **Full Time Team Leader - Upper Crust - Sheffield Station** We are looking for **Team Leader** to join our **Upper Crust at Sheffield Station.** As a Team Leader you will work a variety of shifts between **6.00am and 9pm, including weekends.** **Responsibilities for Team Leader**: - Leads the shift and motivates the team to drive...

  • Team Leader

    6 months ago

    Sheffield, United Kingdom SSP Full time

    **About the Role**: **Team Leader at Burger King - Sheffield Station**: **Everyone regardless of age starts on £11 per hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes,...

  • Outpatient Team Leader

    6 months ago

    Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Haematology Department for 2x full-time Outpatient Team Leaders working at Sheffield Teaching Hospital, based at Royal Hallamshire Hospital. The right applicant will ideally have line management experience, preferably within a hospital environment, and an understanding of hospital systems, e.g. Lorenzo, Info...

  • Team Leader

    5 months ago

    Sheffield, United Kingdom SSP Full time

    **About the Role**: **Team Leader at Burger King - Sheffield Station**: **Everyone regardless of age starts on £11 per hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes,...

  • Supervisor

    6 months ago

    Sheffield, United Kingdom Smiggle Full time

    **Smiggle, the world's hottest retail stationery brand, was born in Melbourne Australia in 2003 and is now taking over the UK & Ireland!** The original creators of colourful, fun and fashion-forward stationery are looking for talented individuals to help lead this Australian brand's rapid and exciting expansion plan in the UK & Ireland. Everything you need...

  • Shift Supervisor

    6 months ago

    Sheffield, United Kingdom Starbucks Full time

    **Shift Supervisor** **Starbucks (Soul Coffee Ltd) - Broomhill Sheffield** Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for a Shift Supervisor to join our Starbucks team in **Broomhill Sheffield** Shift...

  • Shift Supervisor

    6 months ago

    Sheffield, United Kingdom Starbucks Full time

    **Shift Supervisor** **Starbucks (Soul Coffee Ltd) - Broomhill Sheffield** Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for a Shift Supervisor to join our Starbucks team in **Broomhill Sheffield** Shift...

  • Test Team Leader

    6 months ago

    Sheffield, United Kingdom ITM Power PLC Full time

    **Test Team Leader** **ITM Power** Location: Sheffield Direct Applications Only - No Agency Applicants at this time **About ITM Power** Building on more than two decades of science led research and development, ITM Power designs and manufactures pioneering PEM electrolysers that produce green hydrogen. Our technology is helping to pave the way to a...

  • Shift Supervisor

    6 months ago

    Sheffield, United Kingdom Starbucks Full time

    Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for a Shift Supervisor to join our Starbucks team in **Tudor Square - Sheffield** Shift Supervisors run shifts, lead the store team and make decisions that impact...

  • Shift Supervisor

    6 months ago

    Sheffield, United Kingdom Starbucks Full time

    Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for a Shift Supervisor to join our Starbucks team in **Fargate - Sheffield.** Shift Supervisors run shifts, lead the store team and make decisions that impact...

  • Administrative Team Leader

    6 months ago

    Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

    The post holder will have a full understanding and provide local expertise to the care group on the National 18-week Referral to Treatment (RTT). The post holder will also be responsible for training staff on 18-weeks validation so that activity is accurately recorded, and errors are minimised therefore enabling admin teams to validate their own error...

  • Retail Team Leader

    6 months ago

    Sheffield, United Kingdom CeX Full time

    **Team leader with a passion for games, DVDs, gadgets and computers** **Hours**: 40 per week minimum Additional hours worked will be paid at standard rate **Location/About Us**: - Over 500+ Stores spanning the UK, Ireland, Spain, America, Australia, India, Netherlands, Poland, Mexico, Italy and Portugal. - We trade games, DVDs, gadgets, mobile phones,...

  • Front of House Team Leader

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Walkabout Full time

    Front of House Team Leader RequirementsWe are seeking experienced Front of House Team Leaders and supervisors to support our team in delivering exceptional customer experiences. As a key member of our team, you will be responsible for creating a welcoming atmosphere for our guests, ensuring high standards of service, and working closely with the management...