Digital Training Specialist

3 weeks ago

London, United Kingdom Doctor Care Anywhere Full time

**Are you looking to make a difference? So are we...**
Thanks for stopping by We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to radically transform the future of healthcare - and that all starts with our brilliant team.

From doctors and designers to software developers and marketers - we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP by video or phone, anywhere in the world.

Our story started back in 2013, but as we continue to rapidly grow, we’re looking for the very best talent to help us achieve our ambitious goals.

If you’re highly motivated, hard-working and ready to dream big - while having lots of fun at the same time - then we want to hear from you today

**Your new role**:
As a Digital Training Specialist you will be tasked with creating and rolling out the ongoing eLearning and classroom training for the Patient Experience (PX) and Support teams with the support of the wider Learning and Development Team. Utilising your knowledge of training delivery you will drive excellence across the PX and Support Teams and in doing this, strive to improve the experience that our patients have whilst using our service.

It’s critical that you can deliver functionally and think strategically in a complex, fast changing environment, with a roll your sleeves up attitude to help us build a business we can be proud of, where patient care and excellent clinical outcomes is at the heart of all we do.

**Requirements**:
**The key tasks in your new and exciting role with us**:

- Able to interpret defined learning objectives and content frameworks to build bespoke eLearning.
- Champion digital learning accessibility.
- Develop creative and easy to use training materials using PDFs, Word, PP, Adobe Illustrator, Photoshop etc.
- Work as necessary with the Learning and Development Team to design and develop training programmes which ensure high levels of competency within the PX and Support teams.
- Complete training for both the induction of new starters and any upskilling required in the PX Team.
- Encourage growth within the PX team, nurturing development and identifying opportunities for all team members to participate in continuous improvement.
- Undertake ad hoc projects and assist with special projects as required.
- Other related duties as required.

**Hopefully a description of you and your experience**:

- Experience of having worked in a training role and all elements of the training cycle
- Use of eLearning authoring tools such as Articulate
- Familiar with video editing tools such as Premier Pro/Rush/Camtasia or similar
- Knowledge of using Claromentis Intranet and Digital Workplace Software
- Some knowledge of instructional design principles and adult learning theory
- Any background in creative digital content or graphic design
- Ability to upskill the team around digital learning and design
- Passionate self-starter, decisive and able to move with speed to implement ideas
- Able to work in a fast-paced environment and deliver against shifting priorities
- Demonstratable high level of verbal and written communication skills
- You will have effective interpersonal skills with the ability to communicate with people at all levels
- Coaching, problem solving and creating an enjoyable learner experience will come naturally to you, with the ability to set priorities, manage multiple activities and effectively deliver on time
- Demonstrate commitment to providing a high-quality service
- The ability to work both autonomously and effectively contribute to a team

**Benefits**

**Why you want to work here**:
We understand the importance of good health and happiness for our patients and our team is just the same. You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us When you’re part of the team you will have access to:

- Free Private Medical Insurance (savings on vision and dental care plus 40% off Nuffield Health gym membership)
- Doctor Care Anywhere subscription for you + 5 members of your friends or family
- Company bonus
- 25 days holiday + bank holidays
- 4 x charity days a year
- Birthday Day Off
- Enhanced Maternity and Paternity pay
- Life Assurance
- Bike2Work scheme
- Cross-team collaboration opportunities in an autonomous environment
- Remote / Flexible Working with contribution towards home set up and your laptop provided
- Range of Development opportunities including learning and progression
- Pool Table, PlayStation and karaoke machine

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