Weekend Support Officer

2 weeks ago


Kingston upon Hull, United Kingdom Sure Healthcare Full time

**JOB PURPOSE**

The purpose of the Weekend Support Officer role is to be the first point of call Friday to Sunday and assist the homecare department in taking out of hours calls, using the system to cover shifts, dealing and monitoring absences and other administrative duties as required. This role is predominantly office based and you will have a team of carers to pick from in the event of absences.

**ROLES & RESPONSIBILITES**

We are looking for an enthusiastic and committed individual to join the rapidly growing Hull care team.

This is a fast-paced and diverse role that will enable you to use and develop your communication, relationship building and problem-solving skills.

You'll be working as part of a close-knit team and the wide Sure Group division in their Head Office. The core attributes of the role will involve building strong relationships with existing clients as well as supporting the care team out in the community as and when required. This list is not exhaustive.

Location - HULL, HU3

Hours of Work - Fri-Sun 08:00-17:00

Salary - £12.50 p/h

What Will It Involve

Recruitment via a variety of channels such as Indeed, social media, Reed etc

Relationship Management

Staff Engagement and team building

General admin of compliance documentation in line with CQC requirements.

Previous experience as care coordinator will be highly beneficial but not essential.

You will need strong rapport building skills to assist you with developing client and staff rapport, you must be computer literate and comfortable using Microsoft Office (especially Excel).

You will enjoy using your problem-solving skills to find creative solutions to barriers that stand in the way of achieving your goals.

You will possess

A+ customer service skills as you will be the face of the Sure Healthcare brand.
- Rota’s
- Recruitment - reference, booking interviews, booking training, online training, DBS checks.
- Day to day putting out fires, answering questions, being a point of call.

COMPANY EXPECTATIONS

The following is a brief overview of what our expectations are from our CQC Registered Manager:

- Promote the Sure Group within the region at all times
- Adhere to company policies and procedures at all time
- Promote good recruitment practices and professionalism at all times in line with governing bodies and professional industry standards
- Work in an ethical, positive and respectful manner at all times
- Meet company expectations with regards to branch performance and budgetary targets
- To implement branch policies and procedures to meet the managements expectations
- To create a TEAM ethos and working environment
- Stay current with latest industry trends

**Job Types**: Full-time, Permanent, Fixed term contract

**Salary**: From £12.00 per hour

Schedule:

- Every weekend
- Weekends only

Ability to commute/relocate:

- Kingston upon Hull: reliably commute or plan to relocate before starting work (required)

**Experience**:

- providing care: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: HULL/CC-1



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