Support Secretary

1 month ago


Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

We have an exciting opportunity for a Support Secretary post based at Colchester Hospital, Neurology Department. This is a full-time post, 37.5 hours per week.

We are looking for an enthusiastic and motivated person who is flexible and has excellent typing, administration and communication skills. You will need to ensure all clinical correspondence is typed and processed within specific timescales and have very good attention to detail.

The role requires you to work part of a secretarial team, in a busy and vibrant office. Attention to detail is a must as are excellent communication skills and the ability to prioritise and plan as wellwork without direct supervision.

Duties will include typing of clinical correspondence, dealing with telephone queries, managing, dealing with incoming and outgoing mail as well asother various tasks requested.
- To ensure a high standard of secretarial and administrative service is consistently delivered by undertaking required tasks and activities on a daily basis, using the ability to work flexibly and use initiativ
- To utilise the required technology/hospital systems including CareFlow/Evolve/ICE and any other new technology or system(s) that are introduced and support other team members to deliver an efficient administrative service
- To recommend and support the implementation of service improvements to own and team working practice to improve workflow
- To train and develop other team members to ensure competencies are developed, sustained and updated and to deliver the required administrative and secretarial service in a changing working environmen
- The post holder will need to have good IT/database skills, and a professional telephone manner
- You will be working with a wide range of people and communicating with both patients and staff, so effective interpersonal skills are essential
- You must work well as part of a team, whilst also having the ability to use your own initiative and work well under pressure.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.


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