![Worcester City Council](https://media.trabajo.org/img/noimg.jpg)
Housing Solutions Officer
1 week ago
This is a part time role for 18.5 hours per week. You will be working in a busy frontline housing service and no two days will be the same. You will work with a variety of customers and other agencies to prevent homelessness and undertake homelessness investigations. You will act as the Council's first point of contact for homelessness and housing advice and will need to be confident in providing professional information and advice face to face, on the telephone and in writing.
Key requirements:
- Considerable experience working in a customer facing environment providing advice.
- Experience of working with vulnerable people
- Experience of meeting the needs of customers using a multi disciplined range of care and support options and providers
- Experience of partnership working with a range of agencies e.g. Statutory, private and voluntary partners.
- Experience of carrying out structured interviews with a wide range of clients.
- Experience of keeping accurate records.
Knowledge and skills
- Knowledge of Local Partners and the role they play in supporting DA Survivors/ tackling DA.
- Knowledge of the Domestic Abuse Act 2021
- Knowledge and understanding of choice-based lettings.
- Knowledge of different tools which can be used to prevent homelessness.
- Knowledge of UC, housing benefit and other welfare benefits
- Strong team player, with a flexible and adaptable approach to meet the needs of customers and the service.
- Ability to work with mínimal supervision.
**Job Types**: Part-time, Permanent
Part-time hours: 18.5 per week
**Salary**: £25,878.00-£28,371.00 per year
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Sick pay
Work Location: In person
Reference ID: WCTY000000792
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